Administrator, Delivery Services Customer Services

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

Delivery Services Customer Service Reps primary objective is to resolves customer requests,

questions and complaints frequently requiring analysis of situations to determine the best use of resources. This role will also maintain statistics for departmental reporting.

Communication is continuous phone and email interaction with customers, vendors, co-workers

and carriers.

Responsibilities

Responsible for compliance with applicable Corporate and Divisional policies and procedures.

• Manages resolutions of customer inquiries or complaints, as well as resolving and researching problems with mail, packages, lost or miss-delivered shipments.
• Perform day-to-day administrative tasks such as processing letters/packages, internal pick-up requests, Rush deliveries, and Staples download.
• Document data and retain information files by entering, recording, storing, or maintaining information in written or electronic form.
• Investigate documents and record errors found while resolving customer issues.
• Provides back up for package receiving, mail center, specialists or other areas as needed.
• Completes required training to support area functions as necessary.
• Supports and provides input for department systems and/or scanning equipment.
• Participates in cross-functional teams to coordinate operational enhancements.
• Provides input towards departmental goals and long range planning.
  
  
  

Qualifications

• High School Graduate or GED and be able to read, understand and enter information into training records and IT systems all written in English.
• 1-3 years Delivery Services or related experiences.
• Must be capable of lifting up to 70 lbs., walking, standing, stooping and climbing ladders as well handling heavy packages.
• Must have valid drivers license when operating company vehicles on public roadways.
• Excellent communication and problem solving abilities needed, adaptable to change and able to perform independently required.
  
  
  

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this roleat thetimeofthis posting based on the job grade for this position.Individualcompensation paid within this range will depend on manyfactors including geographiclocation,andwemay ultimately pay more or less than the posted range. This range may bemodified in thefuture.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.
• This job is eligible toparticipate in our short-term incentiveprograms.
  
  
  

Note: No amount of payis considered to bewages or compensation until such amount isearned, vested, anddeterminable.Theamountandavailabilityof anybonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat areallocable to a particular employeeremains in the Company'ssoleandabsolutediscretion unless and until paid andmay bemodified at the Companys sole and absolutediscretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visithttps://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html