What are the responsibilities and job description for the Branch Administrator position at Winter Services, LLC?
FUNCTION:
Responsible for organizing and coordinating office operations and procedures to ensure organizational effectiveness and efficiency of employee, vendor, and customer information.
DUTIES & RESPONSIBILITIES:
Responsible for organizing and coordinating office operations and procedures to ensure organizational effectiveness and efficiency of employee, vendor, and customer information.
DUTIES & RESPONSIBILITIES:
- Manage all district staffing and recruiting activities
- Maintain office supplies and equipment. Coordinate and support general office tasks as needed
- Understand SalesForce and Viaseys Database to support your Operation Manager’s District annually
- Human Resources related activities:
- Assist and collect all new and returning employee paperwork
- Assist Human Resources with the recruitment, orientation, and training of seasonal staff (may require some weekends)
- Assist seasonal staff with electronic onboarding
- Training, Safety, and Compliance:
- Engage with all safety, work rules, and regulations to maintain housekeeping standards
- Assist in training and tracking of safety rules and compliance for employees within the district
- Train and administer policies and procedures
- Make sure binders and sign in sheets are updated and loaded annually into the required binders
- Assist in coordination and scheduling of district required training in and out of the season
- Operations Related activities:
- Pre-Season review and photography
- Blizzard U participation and training
- Night and weekend hours
- Update route books, customer scopes and maps
- Load storm data and paperwork post storm into shared files
- Post Season review and photography
- Loading of pictures and inspection data into Post Season Cases
- Pulling of stakes
- Assisting in MM breakdown and recovery
- Heavily involved in recruiting of seasonal and sub staff
- Represent the company at job fairs, school, and community events
- Screening of candidates in support of the OM’s for seasonal staff recruitment
- Conducting interviews in Spanish
- Sales related activities:
- Sales prospecting in the field
- Appointment setting
- Cold calling weekly in the summer
- Call block day with sales team
- Measuring prospective sites when necessary
- Cleaning up data within Salesforce
- Participate in Sales Blitzes
- Fleet related activities:
- Asset/Parts tracking and accountability
- Invoice flow
- DVIR organization
- Customer Service:
- Heavily involved in Service Case flow and completion
- Cover customer service when necessary
- Finance:
- A/R Activities
- Ability to contact customers and communicate open aging
- Pull invoicing out of NetSuite and email to customer
- NetSuite, have basic knowledge and understanding
- Ability to pull and email invoices
- Insurance/COI requests as needed
- A/R Activities
- POC and process external and internal mail / email / packages timely
- Support GM in general office tasks (supplies, meetings coordination, etc.)
- Subcontractor Agreements; creation and processing
- Subcontractor compliance; W9, COI, etc
- High school diploma or G.E.D. equivalent
- Proficient in use of general office equipment (fax and copy machine)
- Proficient in Microsoft Office (i.e. Word, Excel, Outlook)
- Discretion and trustworthiness due to access and assistance with confidential information
- Excellent communication, time management, and organizational skills
- Competitive salary based on experience
- Medical, dental and vision insurance benefits
- Company-sponsored Group Term Life & Short-Term Disability insurance
- 401k retirement plan with company match
- Paid vacation and holidays