What are the responsibilities and job description for the Field Service Engineer - East Coast position at Biolog, Inc.?
Description
Join a company transforming how the world understands microbes.
Biolog is a global innovator in microbial identification, phenotypic cell profiling, and metabolic fingerprinting, fueling faster and smarter breakthroughs across biotech, pharma, food safety, and more. With three specialized sites across California and Delaware, we deliver cutting-edge instrumentation serving the microbiology research markets as well as diagnostic and healthcare customers needs.
Why Biolog?
We are driven by the impact our technology makes in R&D, synthetic biology, clinical research, bioprocessing, nutrition, toxicology, and drug discovery. If you are driven by science that advances industries and improves outcomes, you belong on our team.
The Role
We are seeking a motivated and technically skilled Field Service Engineer (FSE) to provide after-sale engineering support and on-site services across Biolog’s East Coast territory.
This role is based in the mid-Atlantic region on the East Coast, with training conducted at Biolog locations in the San Francisco Bay Area. The FSE will support customers across a group of Eastern U.S. states and Canada, requiring 50–90% travel.
The ideal candidate resides in a major East Coast city within 45 minutes of a major airport, with a strong preference for the Washington, DC–metro area.
Where You Make a Difference
What You Bring
Join a company transforming how the world understands microbes.
Biolog is a global innovator in microbial identification, phenotypic cell profiling, and metabolic fingerprinting, fueling faster and smarter breakthroughs across biotech, pharma, food safety, and more. With three specialized sites across California and Delaware, we deliver cutting-edge instrumentation serving the microbiology research markets as well as diagnostic and healthcare customers needs.
Why Biolog?
We are driven by the impact our technology makes in R&D, synthetic biology, clinical research, bioprocessing, nutrition, toxicology, and drug discovery. If you are driven by science that advances industries and improves outcomes, you belong on our team.
The Role
We are seeking a motivated and technically skilled Field Service Engineer (FSE) to provide after-sale engineering support and on-site services across Biolog’s East Coast territory.
This role is based in the mid-Atlantic region on the East Coast, with training conducted at Biolog locations in the San Francisco Bay Area. The FSE will support customers across a group of Eastern U.S. states and Canada, requiring 50–90% travel.
The ideal candidate resides in a major East Coast city within 45 minutes of a major airport, with a strong preference for the Washington, DC–metro area.
Where You Make a Difference
- Perform on-site instrument installation, validation, preventative maintenance, and repair
- Provide remote technical support via phone, email, and remote access tools
- Maintain accurate customer records, service documentation, and work orders in ERP/CRM systems (Salesforce)
- Conduct in-house performance testing and preventative maintenance as needed
- Explain Biolog services, capabilities, and advantages to customers to help grow the business
- Collaborate cross-functionally with Sales and Field Applications teams to support customer success
- Travel extensively across assigned territory in the U.S. and Canada to support customer sites
What You Bring
- Bachelor’s degree (BA/BS) in engineering or a related technical field
- 1–3 years of experience servicing hardware and software systems for life science tools
- 1–3 years of hands-on experience in instrument repair
- Strong proficiency with productivity and collaboration tools (MS Outlook, Zoom, TeamViewer, Slack, etc.)
- Excellent time management, scheduling, and organizational skills
- Proactive, positive team player with the ability to work independently and cross-functionally
- Experience performing field service in GMP laboratory environments (preferred)
- Knowledge of microbiology (preferred)
- Ability to lift up to 50 lbs
- Active passport for international travel (Canada, as needed)
- Competitive compensation (base commission)
- Comprehensive medical coverage with 100% employer-paid premiums for employees and 75% for dependents, plus dental and vision included
- Company-paid life, short-term, and long-term disability insurance
- Flexible paid time off and paid sick leave
- 13 paid holidays
- 401(k)
- Stock options