Float Spa Team Member (Customer Service / Client Experience Specialist)

Why East Coast Float Spa:

• We have an AWESOME team, the BEST customers, great perks, a relaxing work environment, and flexible hours that work well for students and people with other jobs!
• Watch our quick 1-minute video to learn more about our unique wellness center: https://youtu.be/I71m0oAZFOU
• As the longest-running and largest Float Center brand in the greater Philadelphia and New Jersey areas, we strive to deliver A Better Float Experience™ to all of our guests. That starts with having the right Team Members, and we take that seriously.

Job Summary:

You should apply if you are:

• Positive and friendly
• Self-motivated with a strong work ethic
• Detail-oriented and reliable
• Comfortable interacting with guests all day
• Excited to work with a team of like-minded people in a wellness environment

This is an entry-level position with full paid training, so you do not need prior spa experience.

What You'll Do:

As a Client Experience Specialist, you support the day-to-day guest experience and help keep the spa running smoothly. Responsibilities include:

• Deliver consistently outstanding service that leaves guests raving about us (we call it "WOW-ing the Client")
• Check guests in, provide a quick tour and expectations for first-time guests, and connect with them after their Float
• Learn and use our proven guest experience scripted flow (we train you) so every guest gets consistent, confident service and hospitality
• Be open to coaching and repetition as you learn our scripts, standards, and sales approach
• Soft-sell Club Memberships, Packages, and add-ons based on guest goals
• Up-sell and cross-sell services and retail products
• Process payments, sell gift cards, and schedule appointments
• Answer calls and promptly return missed calls, emails, and texts
• Perform cleaning, laundry, and maintenance (Float Suites, Infrared Sauna, and common areas) between sessions and during "downtime"
• Open or close and lock up properly
• Follow established procedures and maintain a high attention to detail

Qualifications:

• Excellent communication skills
• Friendly and able to naturally connect with customers
• Strong attention to detail
• Customer service background is a big plus

What Team Members Say:

• "Such a welcoming and open environment... it's a pleasure to come to work each day."
• “Wonderful values and employees who go above and beyond.”
• "This is the best job I have ever had!"

PLEASE NOTE:

Applying here through really is NOT your last step, you MUST complete the brief application (typically about 5 minutes) on our website before we will consider you for our Team.

https://www.eastcoastfloatspa.com/west-chester-jobs

Thank you for your interest in joining our East Coast Float Spa Team!

Job Type: Part-time

Pay: $12.00 - $20.00 per hour

Benefits:

• Flexible schedule
• On-the-job training

Application Question(s):

• Can you work weekends? Weekends are our busiest times and when we particularly need Team Members (Fridays, Saturdays, and Sundays); although you would not be required to work EVERY weekend nor every day during the weekend.

Experience:

• Sales: 1 year (Preferred)
• Customer service: 1 year (Required)

Language:

• English (Required)

Ability to Commute:

• West Chester, PA 19380 (Required)

Work Location: In person

Salary : $12 - $20