What are the responsibilities and job description for the Customer Service position at Binson's Medical Equipment & Supplies?
At Binson’s, we believe in three things: Better Products, Better Services, Better Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you’re looking to make a real impact in people’s lives, you're in the right place.
The Role: To support patients by assisting with the selection and purchase of respiratory supplies, while providing exceptional customer service in a friendly and professional environment. This includes processing transactions, managing inventory, and ensuring all orders are accurately generated with proper documentation and insurance verification.
Schedule: Monday–Friday | 8:30 AM - 5:00 PM
What We're Looking For
- High School Diploma or equivalent
- Minimum 1–2 years of experience in retail, customer service, or a medical office setting
- Familiarity with basic medical terminology and medical insurance processes is a plus
- Excellent interpersonal and communication skills with a high degree of empathy and patience
- Skilled with point-of-sale (POS) systems and inventory software
What You’ll Be Doing
- Greet customers, assess their medical equipment needs, and recommend appropriate products.
- Instruct patients and caregivers on the safe and proper use, care, and maintenance of their durable medical equipment.
- Collect and verify patient demographics, prescriptions, and insurance information.
- Review physician orders for equipment set ups
- Set up CPAP, BiPAP, and related respiratory equipment
- Educate patients on proper use, mask fitting, cleaning, and maintenance
- Demonstrate equipment operation and answer patient questions
- Ensure patients understand compliance requirements and follow-up procedures
- Accurately document patient information, equipment serial numbers, and setup details
- Troubleshoot equipment issues and coordinate repairs or replacements as needed
Perks & Benefits
- Competitive pay
- Full benefits: Medical, Dental, Vision & Life Insurance
- Paid time off floating holiday
- 401(k) Retirement Savings Plan
- Training and growth opportunities
Salary : $16 - $18