Student Services Specialist, Graduate School Dean's Office - Binghamton University

Budget Title: Senior Staff Assistant (SL-3)

Salary: $60,000 - $73,000

The Graduate School seeks a creative and forward-looking individual to implement graduate student success initiatives. This individual will play a crucial role in providing comprehensive support to graduate students throughout their academic journey. The Student Services Specialist will assist students with administrative processes, provide guidance on academic policies, assist with the management of graduate student records, including tracking degree progress, enrollment, and academic standing. This is a student-facing position that will interact with walk-ins and appointments to address graduate student matters. The individual will also play an important role in communicating campus-wide services available to support graduate students, as well as facilitate communication between students, their academic advisors, and graduate program directors. This position reports to the Assistant Dean for Graduate Student Success.

Duties will include but are not limited to:

• Handle prospective and enrolled graduate student issues/processes and provide general advising and guidance as needed
• Process enrolled graduate student forms, such as Late Add/Drop/Withdrawal, Semester Withdrawal, Request for Leave of Absence, Request for Extension to the 5-Year Limit, Request for Transfer Credit, Outside Examiner nominations and appointments, Admission to Candidacy (ABD), etc.
• Review and approval of dissertation and thesis submissions for degree candidates, including submissions to Proquest
• Assists the Office of Student Records with degree conferral each Fall, Spring and Summer
• Maintain accurate student records and data related to program progress, milestones, and other academic activities
• Prepare, send, and archive communications regarding changes to academic standing and funding eligibility
• Support the planning and execution of graduate student events, such as orientations, professional development seminars, community-building events, and social activities
• Serve as a point of contact for academic departments and other offices
• Participate in the review and editing of graduate policies/procedures and academic program requirements contained in the University Academic Guide and the graduate school manual

• Bachelor's Degree (or higher)
• At least 3 years of post-Bachelor's professional experience.
• Knowledge of academic information systems (Banner, DegreeWorks, Xtender, etc.)
• Experience working with confidential information
• Experience with business management tools including spreadsheets, word processing, calendar tools, and presentation software
• Ability to work on and prioritize multiple projects simultaneously
• Detail-oriented with excellent oral and written communication skills

Preferred:

• Master's degree (or higher)
• Professional experience in a college or university setting
• Experience working with academic information systems (Banner, DegreeWorks, Xtender, etc.)
• Experience working with Graduate Students
• Experience with program planning

Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that Binghamton University is not an E-Verify employer.

Offers of employment will be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials

Binghamton University is a tobacco-free campus.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov

Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/

Cover letters may be addressed "To the Search Committee."

Postings active on the website, accept applications until closure.

For information on the Dual Career Program, please visit:
https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html

Equal Opportunity/Affirmative Action Employer
The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here.

Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact the ADA Coordinator by completing the Reasonable Accommodation Request Form.