eCommerce Operations Specialist

Job Summary
This role is responsible for day-to-day operations and flow of merchandise for all our Ecommerce Websites, to support and drive sales, continuous categorization upkeep, navigation/shop execution, and operational tasks. Consistently collaborating with cross functional partners in Merchandising, Marketing, Analytics, and Product.

Major Areas of Responsibility

• Execute an accurate site merchandising experience across all of our ecommerce sites through continuous categorization upkeep, taxonomy/shop execution, and operational tasks.
• Accountable for accurate merchandising through daily site sweeping, product categorization, and rejections management across all brands. Complete taxonomy strategies set by eCommerce Merchandising team.
• Execute operational responsibilities such as static content, marketing promotional setups, shipping updates, & filter audits. Document SOPs of workflow processes
• Report and troubleshoot problems/defects, bubbling up to managers and cross functional teams for visibility
• Recommend & support process optimization and automation opportunities along with the eCommerce Operations Manager
• Document and track competitive and industry trends through site deep dives, sharing findings and making recommendations.
• Consistently collaborates and communicates with team across several areas of the business
• Collaborate across the team to solve problems with minimal disruption to the business or the customer

Requirements:

• Bachelor’s degree or equivalent work experience
• 1 years’ experience in Marketing, eCommerce, Finance, Project or Product Management
• Deep understanding of ecommerce & business KPIs; Strong analytical and critical analysis skills
• Experience with Adobe Analytics or Google Analytics and multi-variate testing
• Proficiency using Excel
• Agile and innovative problem solver
• Demonstrates strong verbal and written communication skills, with the ability to convey complex information clearly, collaborate effectively across teams, and tailor messaging to diverse audiences.
• Passion to improve customer experience and brand equity online

Job Type: Contract

Pay: $30.00 - $33.00 per hour

Work Location: In person

Salary : $30 - $33