What are the responsibilities and job description for the Customer Service Representative position at Binderyonics?
Binderyonics is a leading provider of binding solutions for the printing industry dedicated to delivering high-quality products to our clients. We specialize in binding services that meet the diverse needs of our customers. Our commitment to excellence and customer satisfaction drives our mission to deliver top-notch service and products.
We are seeking a dynamic and customer-focused individual to join our team as a Bindery Customer Service Representative. In this role, you will be the primary point of contact for our clients, ensuring exceptional service and support throughout the bindery process.
Your responsibilities will include:
- Interacting with customers to understand their bindery needs and preferences.
- Providing knowledgeable guidance on available bindery options, including materials, finishes, and techniques.
- Managing customer inquiries, orders, and concerns promptly and professionally.
- Coordinating with production teams to ensure timely and accurate completion of orders.
- Resolving any issues or discrepancies to maintain customer satisfaction.
- Maintaining accurate records of customer interactions and transactions.
Requirements:
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Prior experience in a customer service role, preferably in a bindery or printing environment.
- Knowledge of bindery processes, materials, and equipment is advantageous.
- Proficiency in relevant software and computer applications.
- Ability to work effectively in a fast-paced, deadline-driven environment.
- A positive attitude and a passion for delivering outstanding customer service.
Binderyonics offers excellent pay commensurate with experience, paid vacation, paid holidays, Health Insurance and 401(k).
If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we’d love to hear from you! Please submit your resume and cover letter outlining your relevant experience and why you are a great fit for this position.
Email your resume to: bethc@binderyonics.com
Binderyonics is an equal opportunity employer and welcomes applicants from all backgrounds. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.
- Join our team and become a vital part of our commitment to delivering high-quality bindery solutions and exceptional customer experiences. We look forward to welcoming you aboard!