What are the responsibilities and job description for the Office Coordinator/Service Writer position at BILLY CRAIG SERVICE CENTER?
Billy Craig Service Center is looking for a motivated and mature individual to join our team as an Office Coordinator/Service Writer. Applicant must demonstrate excellent work ethic through provable work experience and references available. Ideal candidate is self-motivated, team-oriented, professional, trustworthy, kind/considerate of others, and has uncompromising integrity. Bilingual is a strong plus.
Service Writer / Parts Coordinator Duties:
- Greets customers with professionalism and kindness.
- Checks in each vehicle noting customer concerns & vehicle symptoms.
- Prepares estimates and discusses recommended repairs with customer.
- Keeps customers updated on repair progress.
- Coordinates vehicle repair with technicians
- Orders the correct parts, tracks parts deliveries, and helps keep jobs moving on schedule.
- Coordinates vehicles through process, from check-in to pick-up.
- Assists customers with check-out process including discussing any recommended follow up repairs and accepting payments (cash, check, debit/credit).
- Works well with entire team.
- Other duties as assigned.
Suitable qualifications include:
- Foundational qualifications: Basic knowledge of computers, including use of calculator, email, internet, and data input.
- Customer service experience, preferably in an auto repair shop or parts department (but not required)
- Ability to write clear repair orders and explain estimates to customers
- Experience identifying, ordering, and tracking automotive parts a plus.
- Strong communication, organization, and computer skills
- Ability to manage several repair jobs and follow up with customers and vendors
- If no direct experience as noted above, then ideal candidate will demonstrate willingness and ability to learn, possess exceptional organizational skills, prove to be detail-oriented, and conduct themselves with kindness and responsibility.
Business Hours
Monday - Friday 7:30AM - 5:30PM
Off on weekends and major holidays!
How to Apply
Interested candidates will submit their application through Indeed OR by requesting the company email address through text message at 903-573-5022 (Text Messages monitored during business hours).
Pay: $35,000.00 - $45,000.00 per year
Benefits:
- Employee discount
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $35,000 - $45,000