What are the responsibilities and job description for the Body Shop Administrative Coordinator (Sioux Falls, SD) position at Billion Automotive?
Collision Center Administrative Coordinator
Car Care Collision Center – Sioux Falls
The Collision Center Administrative Coordinator serves as the primary front-office contact for the collision center. This role greets customers, answers phones and electronic inquiries, supports accounts receivable and warranty processes, and acts as a key communication link between customers, advisors, technicians, insurance partners, and internal departments. The position requires strong customer service skills, organization, accuracy, and professionalism in a fast-paced automotive environment.
Essential Duties and Responsibilities
• Greet customers promptly and professionally upon arrival to the Collision Center
• Answer and route incoming phone calls, emails, and electronic inquiries
• Communicate repair status updates to customers after coordinating with advisors and technicians
• Assist with accounts receivable tasks, including invoice review, payment processing, and documentation support
• Process and track manufacturer and insurance warranty submissions and related documentation
• Maintain accurate customer, vehicle, and repair records in dealership systems
• Coordinate information between the Collision Center, service advisors, technicians, insurers, and internal departments
• Support scheduling, documentation, and follow-up related to collision repairs
• Maintain a clean, professional front office and reception area
• Comply with dealership policies, manufacturer requirements, and confidentiality standards
• Provide general administrative and clerical support to the Collision Center team as needed
Marginal / Additional Duties
• Assist with scanning, filing, and record retention
• Support reporting or data entry requests from management
• Assist during peak periods or coverage needs
• Perform other duties as assigned to support operations
• High school diploma or equivalent required
• Prior experience in an automotive dealership, Collision Center, service department, or office environment preferred.
• Experience with customer service, administrative coordination, or accounting support strongly preferred
• Familiarity with warranty processing and accounts receivable concepts is a plus
• Strong written and verbal communication skills
• Proficiency with computers, office software, and dealership management systems
• Ability to manage multiple tasks with accuracy and attention to detail
• Professional demeanor and customer-focused mindset