Workplace Violence Prevention (WPV) Specialist - Nursing Quality

The Workplace Violence (WPV) Program Specialist is a de-escalation expert who works collaboratively with multidisciplinary teams across Billings Clinic, its affiliates, and extends to other organizations developing and implementing evidence-based practices that support teams and individuals in reducing/preventing workplace violence. The Workplace Violence Program Specialist oversees the Workplace Violence Prevention Team and all subcommittees work. This individual partners with the Magnet and Safety and Emergency Management Manager(s)/Director(s) to ensure proper reporting, continued accreditation, and alignment with Billings Clinic’s Nursing and organizational strategic plans.

Essential Job Functions
• Supports and models behaviors consistent with the mission and philosophy of Billings Clinic and department/service.
• Champions and exemplifies behaviors that align with the mission, vision, and values of Billings Clinic and the department/service line.
• Serves as a clinical leader and role model, fostering a culture of safety, accountability, and excellence in patient care.
• Provides strategic oversight of WPV prevention initiatives, ensuring alignment with regulatory standards and evidence-based practices.
• Leads comprehensive reviews and documentation of WPV Safety Net events, ensuring timely follow-up, root cause analysis, and mitigation planning.
• Facilitates WPV Prevention Team meetings and actively participates in subgroup initiatives to support system-wide safety improvements.
• Behavioral Emergency Response Team (BERT) Program - Develops, implements, and evaluates the BERT or equivalent behavioral response program, ensuring clinical effectiveness, staff readiness, and patient-centered outcomes.
• Oversees team structure, training, deployment, and performance metrics; reports trends and outcomes to nursing and operational leadership.
• Conducts proactive rounding on high-risk patients/families, applying clinical judgment to anticipate and de-escalate behavioral health concerns.
• Maintains documentation and data to support Magnet designation and re-designation efforts.
• Engages frontline nursing staff in shared governance and continuous improvement processes.
• Designs and delivers education based on staff feedback, clinical trends, and Magnet standards.
• Performs in-depth clinical chart reviews of safety events to identify WPV-related behavioral patterns and care implications.
• Documents clinical rationale for WPV mitigation strategies and ensures compliance with internal and external reporting requirements.
• Collaborates with interdisciplinary teams to embed WPV prevention into the broader organizational safety framework.
• Partners with program directors to monitor expenditures, ensuring fiscal responsibility and alignment with budgetary goals.
• Identifies and pursues funding opportunities to support innovative clinical and safety initiatives.
• Manages scheduling logistics for WPV Prevention Team operations, ensuring adequate coverage and responsiveness.
• Coordinates special projects and strategic initiatives on behalf of nursing and program leadership.
• Leads the collection, analysis, and dissemination of data related to patient behavior, clinical assessments, and outcomes.
• Facilitates access to evidence-based practice (EBP) resources and supports staff in completing clinical assessments and violence risk tools.
• Ensures compliance with Magnet®, OSHA, CMS, and other regulatory and accreditation standards.
• Collaborates with care teams to develop and update individualized patient care plans.
• Designs and oversees onboarding processes for BERT and WPV team members, ensuring clinical competency and regulatory compliance.
• Partners with Human Resources to maintain credentialing standards and training requirements.
• Directs the organization’s crisis intervention program, including curriculum development, training, scheduling, and quality assurance.
• Serves as a Master Trainer, leading education and competency validation for staff across disciplines.
• Conducts comprehensive assessments of individuals exhibiting behavioral concerns, integrating clinical, psychological, and social determinants of health.
• Applies Maslow’s Hierarchy of Needs to guide clinical decision-making and intervention planning.
• Identifies personal and team development goals; ensures compliance with all continuing education and licensure requirements.
• Maintains current knowledge of best practices, emerging trends, and professional development resources in behavioral health and nursing leadership.

Minimum Qualifications
Education
• Minimum 4 Year / Bachelors Degree in nursing 
• Education or formal training in adult education principles
• Minimum formally trained in crisis intervention/de-escalation techniques at the trainer level

Experience
• Minimum of five (5) years of experience in a healthcare environment.
• Minimum of two (2) years of experience conducting crisis intervention and/or de-escalation.
• Minimum of two (2) years of experience in program or office management.

Certifications and Licenses
• Montana Driver's License At hire