Scheduling Supervisor - Bozeman

Responsible for providing leadership for the day-to-day operations within the Scheduling team. The scheduling team provides non-clinical support for all departments for their scheduling needs. Ensuring appropriate staffing levels for all areas and escalating staffing needs to the manager, as needed. Coordinates with manger and trainer for the continuity of hiring and training for new hires and existing staff.

Essential Job Functions

• Responsible for implementation of training and orientation programs for the Scheduling staff.
• Supervises staff and provides day to day leadership.
• Performs the functions of interviewing, hiring, scheduling, performance appraisals, coaching and counseling, and disciplinary actions as appropriate and coordinated with Human Resources.
• Oversees the orientation/training process within the department.
• Serves as resource to the staff, responding to questions and assists with problem resolution.
• Plans appropriate staffing practices by maximizing the utilization of resources. Forecasts and anticipates personnel needs while maintaining staffing at agreed upon budgetary levels.
• Develops and implements customer service policies, procedures and standards relating to the telephone and communications operational support services and ensures staff adherence to such.
• Utilizes performance improvement principles to assess and improve quality.
• Establishes and refines performance measurement criteria.
• Prompt, courteous response to all calls and inquiries. All contacts reflect on the image of BC.
• Displays the utmost discretion and confidentiality required regarding calls, physician-hospital relationships and results of work.
• Requires considerable resourcefulness and knowledge of Billings Clinic programs and services
• Responsible for daily rounding in all areas assigned.
• Assesses assigned areas and ensures staff coverage for lunches and breaks.
• Responsible for daily maintenance of KRONOS for assigned departments/staff.
• Participates in overall planning for annual department budget and establishing goals and objectives including target timelines.
• Interprets, supports, and models behaviors consistent with the mission and philosophy of BC and department/service.
• Responsible for promotion of, and adherence to, the elements of BC’s Code of Business Conduct and corporate compliance program.
• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Performs all other duties as assigned or as needed to meet the needs of the department/organization.