Medical Assistant & Surgery Scheduler (Full-time/Cody)

Under general supervision, the Medical Assistant assists in the delivery of patient care/treatment and provides clerical and administrative support. Works collaboratively with the Physician, Non-Physician Provider, RN, LPN, and other departmental personnel to meet the physical, psychosocial, educational, and spiritual needs of the patient and family.

The Surgery Scheduler is responsible for coordinating clerical and administrative support functions within the orthopedic surgery department. Supports unit activities to ensure smooth functioning of the surgical process and assures the appropriate clinical and insurance information is collected for the surgery scheduled.

Essential Job Functions

Medical Assistant Duties:

• Prepares room, equipment and supplies as dictated by a particular examination, patient’s needs, and Billings Clinic exam and procedure room cleaning guidelines.
• Orders and maintains clinical and office supplies and equipment as directed.
• Maintains patient files, records and other information. Adheres to confidentiality requirements.
• Receives and prepares patient for examination and treatment as directed.
• Obtains and records history and vital signs.
• May assist in preparing for minor or routine procedures and physical exams.
• Charts and documents in medical record.
• Collects laboratory specimens as needed.
• Cleans and disinfects equipment per Billings Clinic sterile processing guidelines.
• Administers influenza vaccine, pneumococcal vaccines, and Td/TDAP to patients age 18 or older with appropriate completion of competency requirements.
• Provides instruction to patients as directed by physician, non-physician provider or documented in policies and procedures.

Surgery Scheduler Duties:

• Responsibilities include but are not limited to, referral processing, scheduling surgeries, collecting required documentation/ records and physician relationships,
• Provides routine administrative and secretarial support to the department staff including answering incoming telephone lines and call coordination, surgery scheduling, and file management.
• Maintains a detailed knowledge of the surgery scheduling processes, functionality and structure to ensure Orthopedic Surgery Scheduling is seamless. Understands the implications of the data and how the data is utilized. • Participates in maintaining the integrity of the system data.
• Develops and maintains records and files in an organized manner.
• Communicates appropriately with customers to identify concerns and issues, investigates and coordinates resolution of non-routine problems.
• Initiates appropriate follow-up to ensure that all matters requiring attention are addressed promptly and efficiently.
• Designs and produces documents, forms, reports and data graphs for projects and programs based on needs identified by the staff and/or leadership. Duties include data gathering, database extractions, and data analysis for various projects and preparation of a variety of reports and data graphs requiring independent judgment with minimal supervision.
• Communication with patient on expectations, e.g. being late for scheduled appointment, wait times.
• Able to assist with patient service assistance needs as necessary and provide service recovery, e.g. coffee cards, lunch, gas cards.
• Work with leadership on service recovery as needed

Note:

• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Performs all other duties as assigned or as needed to meet the needs of the department/organization.

Minimum Qualifications

Education

• High school diploma or GED equivalent
• Some college or healthcare focused classes preferred such as medical terminology, medical office practices, and related topics - Preferred

Experience

• One (1) year customer service experience, healthcare preferred.
• Six (6) months related work experience in a health care environment required to develop proficiency in basic Medical Assistant procedures and processes encompassing all age groups - Preferred.
• Medical Assistant Certification required within (12) months of start date. Billings Clinic will assist in obtaining Medical Assistant certification

Certification / Licensure

• Medical Assistant Certification acquired within one (1) year of hire - Billings Clinic will assist in obtaining Medical Assistant certification.
• Ability to be insured to operate organization vehicles, if required.