Nurse Manager - MedFlight Bozeman

The role of the MedFlight Operations Nurse manager is to have oversight and ensures patient care and quality standards are met and comply with federal, state, and local regulatory requirements. Supervises and ensures continuous improvement of all clinical practices, services and operations by designing and implementing systems, processes and methods to evaluate and improve patient care within the program. Manages day-to-day activities of the operations; monitors quality service and utilization standards; supervises shift(s) activities and delivery of patient care. Manages the service(s) day- to- day clinical and business operations including safety, practice standards, staffing, training, payroll, budgets, fiscal management, and quality improvement. Works with other internal and external leaders, as a team, to help ensure best in practice, and evidence-based care is provided to all patients requiring transport services throughout the system and region.

Essential Job Functions

• In collaboration with physician leadership and other medical staff, administration, and other health care providers, develops and implements short and long range plans, and leads, develops and revises programs which enhance department services.

• Develops, implements and maintains a service delivery model for the area accountability
• Develops and maintains community relationships as it relates to the continuum of care
• Participates in the development of patient care delivery models and/or care programs, nursing policies and procedures that describe how patient care needs and/or patient populations receiving nursing care are assessed, evaluated and met.
• Participates in the development and implementation of Billings Clinic’s plans for providing nursing care to patients. • Participates in the implementation of an effective, ongoing program to measure, assess and improve the quality of nursing care. Monitors compliance to the plan.
• Promotes a learning environment that empowers care team to provide safe, reliable, patient-centered nursing care that is effective, compassionate and efficient.
• Maintains appropriate skill/knowledge of application and patient relevance of commonly used equipment specific to area; pharmacological application; application of laboratory values with disease process or physiological status.

• Leads department in the overall marketing, program development, and service priorities. Coordinates with nursing leaders in pursing service line/organizational goals and synergy in implementing plans and problem resolution.

• Markets and promotes programs and services to both internal and external healthcare providers and community members.
• Supports community education and awareness by conducting public education programs, participation in health fairs and other events.
• Promotes the value of health care provided by the organization by creating effective public relations programs to differentiate and promote the services provided

• Develops, implements, and maintains a realistic, cost-effective annual budget.

• Manages donated funds, grants and contracts appropriately
Enhances operational effectiveness, emphasizing cost containment and enhancing patient access without compromising quality of care or patient safety
• Monitors periodic financial statements by measuring the relevant business activity and financial position of the assigned areas and the organization to ensure appropriate financial management
• Develops and presents financial analyses by employing a variety of techniques (modeling, forecasting, benchmarking, cost/benefit analysis, etc.) to enhance understanding and improve decision making
• Establishes a system of controls by designing and enforcing checks and balances to minimize the risk of financial loss
• Practices process improvement principles to assess and improve the quality of the service/care provided within the department. • Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance and ensures compliance of nursing department and staff.
• Adheres to patient safety standards and identifies and anticipates problems and safety issues and initiates appropriate action.
• Champions and shares the practice implications of nursing research and evidence based practice.
• Leads assigned areas in compliance with all legal, regulatory and/or accreditation standards or guidelines and ensure quality of care standards are adhered to.
• Develops, retains, recruits, and leads a talented team committed to accomplishing the goals and objectives of Billings Clinic. • Recommends, implements, and evaluates plans and systems that assure sufficient number of qualified and competent staff to provide care/services. Adheres to administrative policies and procedures relating to human resource management.

• Demonstrates and encourages an ethic of open communication and teamwork throughout the organization. Builds an environment of shared commitment to Billings Clinic’s goals and responsibility to achieve quality outcomes. Provides consultation for related concerns and acts as a customer advocate by demonstrating sensitivity to ethical and legal ramifications of practice.
• Participates in the evaluation, selection and integration of health care technology and information management systems that support quality of care/financial needs and the efficient use of resources.

• Oversees on going information needs for the assigned areas by querying involved users and evaluating the information systems capabilities to enhance quality of care and support financial needs
• Directs effective implementation plans, information systems maintenance, and provides access to training resources to continually improve performance
• Participates in the development of effective communication linkages through telecommunication and/or internet based technologies to ensure service and operational coordination

• Oversees designing, implementing, evaluating and revising academic and continuing education programs offered at Billings Clinic for nurses

• Integrates learning resources into programs that address identified learning needs.
• Creates processes that support seamless transitions to practice and between practice settings.
• Evaluates diverse learning environments and their suitability to the organization and target audiences.
• Assures for effective onboarding and general nursing orientation for all nursing and ancillary clinical staff.
• Leads nursing departments to employ effective positive learning and practice environment strategies.

• Performs other duties as assigned or needed to meet the needs of the department/organization

• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.

• Program Operations: Bozeman base (Rotor-Wing)
• Operational Oversight: Plan, implement and monitor all operational aspects of the transport service. Monitor trends in volume demand and resource utilization. Initiate appropriate and timely changes as needed to meet operational goals. Collaborates with other MedFlight leadership.
• Clinical Oversight: Develops and maintains processes to ensure adherence to all compliance standards including corporate, government, industry and clinical practice licensing authorities. Ensures department policies and procedures are current and relevant to the industry standards.
• Safety Promotion: Works proactively to develop a strong safety culture. Works closely with Aviation vendors to ensure safety standards and practices are strictly enforced throughout the program
• Financial Management: Monitor billing and collections performance, cash flow needs of the organization, and budget expense compliance. Maintain a sound fiscal system including operating and capital budget preparation and reporting, and a capital equipment replacement and purchase plan.
• Customer Relations: Demonstrates dedication to customer relationship development through positive personal interactions with internal and external customers. Develops and implements a strategy for front-end customer engagement and evaluation of customer satisfaction.
• Business Development: Identifies potential business opportunities for program expansion and prepares related business proposals for Executive review and approval. Implements the proposal, builds relationships with the business candidates, serves as primary liaison, and communicates as appropriate to ensure successful relationship development.

Knowledge, Skills, and Abilities

• Microsoft Office Programs (i.e., Windows, Outlook, Word, Excel, etc.)
• Patient safety standards
• Regulatory, legal and accreditation standards
• State of MT Ground/Air Ambulance Licensure and Business Requirements
• Health care environments and trends
• Demonstration of leadership and empowerment principles
• Budgeting and fiscal controls
• Human resource management
• Nursing, RRT, EMT practices, planning and assessment within scope of practice
• American Nurses Association (ANA) Code of Ethics
• Magnet Model
• Patient safety standards
• ANPD Nursing Professional Development: Scope and Standards of Practice
• Advanced verbal and written communication skills
• Application of leadership skills
• Adhering to human resource management policies, procedures and guidelines
• Budgeting and fiscal controls
• Interpersonal skills necessary to instruct and comfort patients/residents and their families and maintain effective contacts with a variety of hospital personnel and physicians
• Analytical skills necessary to prepare evidence-based nursing care plans, coordinate and implement effective nursing care and to develop solutions to problems concerning patients/residents mental or physical well-being
• Educational assessments of practice gaps and learning needs
• Incorporate cultural diversity and age appropriate care into all aspects of communication and patient/resident care; scope of services provided will encompass age groups ranging from infant through geriatric
• Establish and maintain effective working relationships
• Interpret policies and procedures; identify non-compliance and take appropriate action
• Utilize time management concepts to maximize time effectively
• Work independently
• Maintains flexibility to adapt to a variety of workload assignments
• Concentrate and pay close attention to detail when planning and performing professional nursing care, resolving patient/resident care problems and dealing with patients/residents and their families, while working with frequent interruptions and competing priorities
• Decisions impacting human resource management may have legal implications
• Decisions concerning patient/resident care can have impact on service line and quality of care
• Decisions regarding budgeting and fiscal control have direct impact to the financial viability of the organization
• Resourcefulness in dealing with emergency situations
• May be required to work in varied areas of the organization for varying periods of time
• Practices within the scope of Registered Nurse license

Minimum Qualifications
Education

• 4 Year / Bachelors Degree - Nursing (BSN) or Bachelors of Arts in Nursing (BAN), required
• Graduate Degree - Business, Nursing, or Healthcare Administration, preferred

Experience

• 5 years of clinical experience in medical transport and/or a related health care business
• 5 years of financial management with business operations, planning, and strategic development

Certifications and Licenses

• Current Montana licensure as a Registered Nurse At hire
• Current Montana driver’s license and the ability to be insured to operate Billings Clinic vehicles