The Clinical Coordinator assists the Manager and/or Director in providing leadership and management within the assigned department(s). May supervise nursing and non-nursing staff depending on the staff mix within an assigned department. However, non-RN Clinical Coordinators do not evaluate or oversee the practice of nursing - this would be coordinated with another RN Leader. The Clinical Coordinator is responsible and accountable for the coordination of the operational and clinical activities. Responsibilities include but are not limited to personal management to include clinical personnel selection, orientation/training, scheduling, development/mentoring, performance appraisals, coaching and counseling, disciplinary actions, patient care delivery, physician relationships, intradepartmental and interdepartmental activities, quality control and process improvement activities, regulatory compliance and fiscal control. Assists in the development of policies and procedures. In the absence of the Manager/Director, may assume responsibility and accountability for management of the assigned department(s).
Essential Job Functions
•Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental, and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Assists the Clinic Manager in leading the day-to-day operation and coordination of patient care services. Assists the Clinic Manager in leading the clinic to improve patient, provider, and staff satisfaction. Identify and recommend solutions to clinic team members and office issues or problems.
• Works with Medical Oncology department chair to prioritize and implement process improvements.
• Works with Cancer Center Leads Team to collaborate on cross departmental functions and processes.
• Adheres to Billings Clinic and departmental safety standards, policies and practices. Anticipates and identifies problems and safety issues, then initiates appropriate action in conjunction with manager.
• Assists the Clinic Manager in the recruitment, retention, performance reviews and professional development related to clinical staff. Assists in setting realistic and measurable goals for clinical staff to achieve.
• Works with Oncology Nursing Professional Specialists to arrange ongoing educational opportunities for Medical Oncology Clinical Team.
• Assists with interviews. Develops new employee orientation. Coordinates training and orientation of RN/LPN/MA in the Medical Oncology Clinic within scop of practice.
• Analyze clinical practices and identify opportunities to increase quality, safety, effectiveness and efficiency.
• Takes responsibility for own professional growth and development needs. Seeks additional training in system or workflow processes to further demonstrate skill expertise.
• Ensure high quality clinical care by reviewing and researching concerns and complaints and recommend corrective action as appropriate. Assists Clinic Manager in addressing department specific safety nets and providing necessary follow-up.
• Participate in quality improvement initiatives and assume responsibility for clinical team coaching and professional development without needing disciplinary actions.
• Creates Medical Oncology clinical staff schedule monthly. Organize and assign staffing assignments, duties, and tasks to clinical team members. Monitor daily performance of clinical team members to ensure duties are completed accurately, efficiently, and timely.
• Assist Clinic Manager in establishing physician and APP schedules including call days, outreach, and hospital coverage.
• Assists in developing processes to increase new patient access and return patient access for patients.
• Implements and documents safe patient care consistent with Billings Clinic and departmental values, goals, policies & procedures and according to scope of license. Ensure clinical policies and procedures comply with CoC, NAPBC, DNV, etc. Recommend policies and procedures as needed to ensure quality, compliance, accuracy, and cost efficiency.
• Assist Medical Oncology RN/LPN/MA and providers with maintaining patient flow to ensure patients are seen timely and efficiently.
• Assist Medical Oncology RN/LPN/MA as needed by returning patient voicemails, addressing message centers, completing prescription refills and prior authorizations, scheduling, and nursing tasks within LPN scope of practice. Serves as back-up for clinical team members as needed by working as a provider’s primary nurse due to staffing shortages.
• Conduct daily clinical staff huddles.
• Will attend huddles with other departments of the Cancer Center (Navigation, Infusion Nurses, Infusion Pharmacy, Cancer Center Leads, etc.) to improve communication and effective collaboration. Assist Clinic Manager in coordinating provider meetings and developing agenda.
• Maintain excellent communication and effective working relationships with patients, providers, clinical team, outreach sites, Cancer Center managers and administrators, the public and the community for continuity of high-quality patient care. Act as department liaison and first point of contact for other departments within the Cancer Center multidisciplinary care team.
• Work as Carevive Program contact person for support needs. Triage Carevive alerts timely and effectively. Document within Careveive application.
• Work at different outreach facility office locations as needed.
• Performs other duties as assigned or needed to meet the needs of the department organization.
