Rehabilitation Case Manager - Adult Outpatient Behavioral Health

About Bill Wilson Center:

Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self-sufficient adults. A key component of Bill Wilson Center's philosophy encompasses a strength-based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to runaway and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center! 

Job Summary:

As a Rehabilitation Case Manager with our Adult Outpatient program, you'll work with adults of all ages, providing support for their mental and emotional health in community-based settings. The goal is to help them feel better emotionally and manage different parts of their lives more successfully. You’ll work with a team to provide support to individuals like helping them learn new skills, figuring out what kind of help they need, and making plans for their care.  You'll do all of this while being guided by a licensed behavioral health professional.

Essential Duties/Responsibilities:

• Complete intakes into services.
• Assess client needs related to multiple areas of their lives.
• Create personalized care plans with clients and clinicians to support recovery and build skills.
• Provide case management and connect clients with helpful resources to improve daily life.
• Deliver skills training (individual, group, family), coaching, and case management as outlined in the care plan.
• Communicate regularly with other care providers to coordinate client support.
• Lead group outreach for specific underserved groups (e.g., unhoused young adults, LGBTQ young adults) as needed.
• Complete all required client documentation in the electronic health record following agency and county standards.
• Meet the minimum for billable service time (45%).
• Manage your own schedule to effectively balance client appointments and other tasks during your work hours.
• Provide services in the community, including traveling to clients' homes, schools, or other locations.
• Attend required meetings and training.
• Participate in activities to improve quality and safety.
• Keep the work area clean and report any maintenance or safety concerns immediately.
• Regular attendance is essential for this job.
• Additional duties as assigned.

Education and Experience:

• Bachelor's degree (B.A. or B.S.) from four-year college or university in a human services field or 2 years of related experience, or equivalent

Required Skills/Abilities:

• Ability to work well with a variety of diverse adults.
• Knowledge of local community resources desired.
• Understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to document activities related to services provided.
• Ability to communicate clearly and professionally with clients and families. 
• Ability to participate effectively in group discussions and meetings.
• Bilingual communication skills (English/Spanish) are a plus.
• Must have a valid California driver’s license and access to a personal vehicle with current insurance that can be used for company business.
• Personal cellular phone that can be used for company business
• Current CPR and First Aid Certification required (or complete within 30 days of hire).
• Pass a background check and fingerprinting.
• Pass a TB test.
• Basic math skills to track hours, productivity, and expenses for reimbursement.
• Ability to solve practical problems.
• Ability to remain calm in escalated situations.
• Intermediate computer skills required, including learning new software and applications.

Physical Demands:

• Drive to client location and offices
• Complete documentation on paper and on the computer, and make phone calls
• Navigate a variety of community locations which may include client homes, community centers, and outdoor settings including unpaved surfaces and inclement weather.

Work Environment:

• Office setting is in an urban environment.  Free onsite parking is available.
• Office setting are historical buildings with access via multiple stairways.  Separate office space with no stairs are available or staff can be accommodated at a different location that also serves our behavioral health clients.
• Office setting includes unassigned and shared workspaces, with assigned laptop computer.
• Noise levels may vary from minimal to loud depending on where work is being done that day.

Salary Range:

$32.69 - $34.62 per hour.

Employee Benefits & Perks:

We offer a generous compensation package for full-time employees that includes the following:

• 4 Weeks Accrued PTO
• 14 Paid Holidays Per Year
• Paid Health, Dental, Vision & Voluntary Life Insurance Plans
• Flexible Spending Plans for Medical, Dependent Care, Parking and Transit
• 401 (K) Retirement Plan
• 24/7 Employee Assistance Program
• Upward Career Mobility
• Discounts and Savings through Tickets At Work and LifeMart  

EEO:

Bill Wilson Center is an Equal Opportunity/Affirmative Action Employer.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.

Salary : $33 - $35