Program Manager - Direct Cash Transfer Program

About Bill Wilson Center:

Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self-sufficient adults. A key component of Bill Wilson Center's philosophy encompasses a strength-based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to runaway and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center!

Job Summary: 

The Program  Manager oversees the planning, organization and service delivery of the Direct Cash Program.  The Program Manager supervises the case management staff to ensure the delivery of high quality of service, client centered care and monitor program outcomes.  The Program Manager is responsible for the day-to-day operations of the program, establishing a supportive and welcoming atmosphere for all program participants homeless street youth receiving services by performing the following duties and responsibilities within the Vision, Mission and Agency Values of BWC

Essential Duties/Responsibilities:

• Ensure the team accurately and promptly logs all client case notes and service transactions interactions in Homeless Management Information System (HMIS) or internal databases.
• Oversee the program's operational budget, tracking expenses related to client assistance and stipends.
• Creation of monthly check requests and tracking of financial services
• Manage the requisition and hiring process for staff
• Oversee the team’s daily assignments, ensuring equitable distribution of workload and troubleshooting complex, high-barrier participant cases. 
• Monitor front-line staff to ensure they are meeting performance standards. Routinely audit staff contact logs, client follow-ups, and daily task completion. 
• Ensure all staff maintain up-to-date client records, statistical data, and required documentation within HMIS and AWARDS database systems, strictly adhering to agency and contractor timelines and confidentiality policies. 
• Review and analyze program data, trends, and participant outcomes. Prepare and submit comprehensive reports required for government contracts, private grants, and internal agency dashboards. 
• Actively participate in the agency’s Program Quality Improvement (PQI) processes to continuously elevate service delivery standards. 
• Assist Director in ensuring all daily operations meet strict programmatic, legal, and fiscal grant requirements. 
• Conduct regular OKR check-ins with staff, identifying operational bottlenecks early and pivoting team strategies to ensure Key Results are met on time. 
• Other duties as assigned.

Education and Experience:

• Experience working with people that have intersected with the foster care or probation systems and/or those that have experienced homelessness, or personal experience in the above. 
• Associate’s Bachelor’s Degree in Social Work, Human Services, Psychology, Communications, or related field desired but not a requirement
• Experience working with culturally diverse clients. 

Required Skills/Abilities:

• Driving is a requirement of the job. Must have possession of current driver’s license, access to a vehicle and personal automobile insurance. 
• Current CPR and First Aid Certification required (or complete within 30 days of hire).  
• Fingerprinting/background check as required by the Department of Justice and/or Title XXII regulations. TB test required.  
• Must be punctual, efficient and organized; effective and professional under pressure. Ability to balance excellent client care with meeting deadlines and ensuring positive program goals and outcomes. Excellent communication skills - must be personable and informative when presenting Bill Wilson Center programs and services.  
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Must be able to communicate effectively. Bilingual communication skills are a plus.
• Ability to work with basic mathematical concepts as required for reporting.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• To perform this job successfully, an individual should have knowledge of Internet software; spreadsheet software and word processing software and Internet research skills.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to move and remain stationary, communicate, gather information and record information.  
• The employee must occasionally move up to 20 pounds

Work Environment: 

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.

Salary Range:

$32.00 - $35.00

Employee Benefits & Perks:

We offer a generous compensation package for full-time employees that includes the following:

• 4 Weeks Accrued PTO
• 14 Paid Holidays Per Year
• Paid Health, Dental, Vision & Voluntary Life Insurance Plans
• Flexible Spending Plans for Medical, Dependent Care, Parking and Transit
• 401 (K) Retirement Plan
• 24/7 Employee Assistance Program
• Upward Career Mobility 
• Discounts and Savings through Tickets At Work and LifeMart  

EEO:

Bill Wilson Center is an Equal Opportunity/Affirmative Action Employer.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.

Salary : $32 - $35