Director, Homelessness Services

About Bill Wilson Center:

Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self-sufficient adults. A key component of Bill Wilson Center's philosophy encompasses a strength-based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to runaway and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center! 

Job Summary:

Under the direction of the Division Director of Stability Services, Analysis and Impact, the Director of Homelessness Services, will oversee the full operation of a 7 day/week, 10 hour/day hotline for individuals and families experiencing homelessness in Santa Clara County.  The Director manages a team comprised of Program Managers and line staff.  This position ensures the implementation of a Housing Problem-Solving methodology to determine and deliver supports and referrals to individuals seeking services.  In addition to overseeing the programs, the Director coordinates closely with partners at the Office of Supportive Housing, and conducts community outreach to ensure broader awareness of agency services and resources.

Essential Duties/Responsibilities:

• Oversee successful implementation of the Here4You Call Center and the Housing Problem Solving centralized fund.

• Manage $5M program budget, ensuring appropriate use of funds aligned with contract goals.

• Ensure correct and timely data entry into Santa Clara County’s coordinated entry system. 

• Manage all program requirements, including meeting contract goals and outcomes, monthly and quarterly reports, and data analysis, ensuring timely completion of all deliverables.

• Collaborate with Office Supportive Housing and other stakeholders on program implementation, outreach efforts, and emergency response.

• Train and supervise a team of Program Managers and full-time line staff to respond to hotline calls, averaging 250 calls/day (over 100,000 annually).

• Supervise and train call center staff in the use of motivational interviewing and implementation of trauma informed care.

• Provide day-to-day coaching, feedback and support for team.

• Work with Outreach Program Manager to schedule full-time drivers to transport individuals and/or families to housing programs/emergency shelters.

• Maintain designated vehicle used for transport of clients and their belongings.

• Participate in agency program quality improvement activities and initiatives.

• Participate in agency safety initiatives and proactively report safety issues to management immediately.

• Other duties as assigned

• Supervisory responsibilities will include overseeing the following roles from the team;

  • Program Managers

  • Call Specialists

  • Placement Specialists

  • Calworks employees

  • Outreach staff

  • Drivers

Education and Experience:

• 5 years of prior management and leadership experience required.  Experience working in homelessness services and knowledge of homelessness resources in Santa Clara County preferred.  Excellent organizational and prioritization skills. 

Required Skills/Abilities:

• Experience with comparable program budget management required.  Ability to work with basic mathematical concepts as required for reporting. 

• To perform this job successfully, an individual should have knowledge of Internet software; Spreadsheet software and Word Processing software.  Internet research skills are a plus.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Excellent communication skills and the ability to speak effectively before groups of clients or employees are required. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write reports and correspondence.  

• Driving is a requirement of the job (valid California driver’s license with access to a personal vehicle that can be used for company business and current personal automobile insurance).  

• Current CPR and First Aid Certification required (or complete within 30 days of hire).  

• Fingerprinting/background check as required by the Department of Justice and/or Title XXII regulations. TB test required. 

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; stand, use hands to finger, handle, or feel; reach with hands and arms and talk or hear.  The employee is required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Salary Range:

$85,000.00 - $105,000 per year.

Employee Benefits & Perks:

We offer a generous compensation package for full-time employees that includes the following:

• 4 Weeks Accrued PTO

• 14 Paid Holidays Per Year

• Paid Health, Dental, Vision & Voluntary Life Insurance Plans

• Flexible Spending Plans for Medical, Dependent Care, Parking and Transit

• 401 (K) Retirement Plan

• 24/7 Employee Assistance Program

• Upward Career Mobility 

• Discounts and Savings through Tickets At Work and LifeMart  

EEO:

Bill Wilson Center is an Equal Opportunity/Affirmative Action Employer.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.

Salary : $85,000 - $105,000