Case Manager - SNS

About Bill Wilson Center:

Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self-sufficient adults. A key component of Bill Wilson Center's philosophy encompasses a strength-based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to runaway and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center!

Job Summary: 

Facilitates family reunification or alternate placement for at-risk youth and their families through crisis intervention, family counseling, stabilization, parenting skills, case management and providing community linkages and resources through a strength based approach utilizing evidence based practices.

Essential Duties/Responsibilities:

• Provides family therapy and case management services to shelter clients and their families with the goal of reunification.
• Works with Social Services, Probation, CBO’s, Schools, and other involved professionals in youth and family’s life.
• Develops treatment plan covering all life domains using TCP.
• Provides crisis intervention when needed.
• Provides on-call support when needed.
• Provides Aftercare services to youth and family.
• Maintains case history records, progress notes, and other documentation as requested.
• Works closely with Residential Counselors in supporting youth and family.
• Maintains clients file.
• Evaluates youth’s physical and psychological makeup to determine needs.
• Counsels youth and parents, guardians, foster parents or institution staff concerning adjustments to home situation, defining house rules and parent-child expectations, interactional behavioral modification or referrals as needed to meet family or individuals needs.
• Must be able to communicate effectively, get along with coworkers and management and deal effectively and professionally under pressure.
• Attends CFT's, FSP's (wrap team meetings) and weekly clinical reviews.
• Provides transportation for child to appointments when needed.
• Accompanies youth to Court when involved in Juvenile Justice system and prepares report for Probation Officer several days prior to Court date.
• Knowledge of or ability to learn Motivational Interviewing, Cognitive Behavior Therapy, Trauma-focused CBT and Transformational Care Planning, Trauma Informed Care.
• Documents ongoing client interactions on AWARDS and other databases as required.
• Participate in agency Program Quality Improvement activities and initiatives.
• Participate in agency Safety initiatives and proactively report safety issues to management immediately.
• Other duties as assigned.

Education and Experience:

• Bachelor’s Degree in counseling, social work, or related field; or four to ten years related experience and/or training; or equivalent combination of education and experience. Experience working with culturally diverse youth required.
• Must have possession of current driver’s license, access to a vehicle and personal automobile insurance. 
• Current CPR and First Aid Certification required (or complete within 30 days of hire).
• Fingerprinting/background check as required by the Department of Justice and/or Title XXII regulations. TB test required.

Required Skills/Abilities:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  
• Ability to speak effectively before groups of clients or employees of an organization. Some positions require bilingual communication skills. Bilingual Spanish speaker preferred.
• Ability to work with basic mathematical concepts as required for reporting.
• To perform this job successfully, an individual should have knowledge of Internet software; Spreadsheet software and Word Processing software.
• Internet research skills are a plus.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to sit; stand, use hands; reach with hands and arms and talk or hear.
• The employee is required to stand and walk, as well as walk up and down stairs.
•  The employee must occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment:

• Dynamic work environment that requires responding to various demands and supporting team in addressing needs of the client.
• Fast paced environment that will require frequent and often shifting of direction and focus.

Salary Range:

$25.00 to $27.00 per hour

Employee Benefits & Perks:

We offer a generous compensation package for full-time employees that includes the following:

• 4 Weeks Accrued PTO
• 14 Paid Holidays Per Year
• Paid Health, Dental, Vision & Voluntary Life Insurance Plans
• Flexible Spending Plans for Medical, Dependent Care, Parking and Transit
• 401 (K) Retirement Plan
• 24/7 Employee Assistance Program
• Upward Career Mobility 
• Discounts and Savings through Tickets At Work and LifeMart  

EEO:

Bill Wilson Center is an Equal Opportunity/Affirmative Action Employer.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.

Salary : $25 - $27