Case Manager - Drop In Center

About Bill Wilson Center:

Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self-sufficient adults. A key component of Bill Wilson Center's philosophy encompasses a strength-based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to runaway and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center!

Job Summary:

The Case Manager is responsible for delivering direct case management services to clients, with a focus on supporting individuals aged 18–24 who access services through the Drop-In-Center. This role involves daily check-ins, collaborating with the Drop-In Center team, and ensuring clients receive high-quality, client-centered care.The Case Manager is responsible for the day-to-day operations of the program, establishing a supportive and welcoming atmosphere for homeless street youth receiving services by performing the following duties and responsibilities within the Vision, Mission and Agency Values of BWC

Essential Duties/Responsibilities: 

• Provide comprehensive case management services to clients, including intake, assessment, service planning, and goal setting. 
• Maintain a daily presence in the Drop-In Center to engage with and support clients. 
• Assist with general Drop-In Center operations, including cleanliness and upkeep, in collaboration with the team and clients. 
• Conduct housing assessments and connect clients with relevant housing resources. 
• Maintain accurate and up-to-date documentation in HMIS and other relevant systems. 
• Coordinate and monitor individualized case plans, ensuring clients are progressing toward their goals and contract expectations.
• Facilitate connections to community resources such as mental health services, employment assistance, education programs, and healthcare. 
• Track and report on client outcomes to support program evaluation and continuous improvement. 
• Ensure program services align with organizational policies, contractual obligations, and best practices in client care. 
• Other duties as assigned.

Education and Experience: 

• Bachelor’s degree in Social Work, Psychology, Human Services or High School or GED with one year or more experience in related field desired.

Required Skills/Abilities:

• Experience in case management, social services, or a related field, preferably working with transitional-aged youth (TAY). 
• Knowledge of housing services, community resources, and the Homeless Management Information System (HMIS) is a plus 
• Strong organizational, communication, and interpersonal skills. 
• Ability to work collaboratively in a fast-paced, client-centered environment.

Physical Demands: 

• Ability to remain in a stationary position (e.g., at a desk or computer) for extended periods. 
• Frequently moves throughout the facility to engage with clients, staff, and resources. 
• Occasionally required to lift and carry supplies or materials weighing up to 25 pounds. 
• Must be able to assist with light cleaning and organizing tasks within the Drop-In Center. 
• Ability to operate a computer and other standard office equipment. 
• May occasionally be exposed to various weather conditions while working with clients in outreach or community settings. 
• Must be able to respond quickly to emergency situations or client needs, which may include standing, walking, or moving quickly.

Work Environment: 

• Primarily based in a Drop-In Center setting, which may be fast-paced and require flexibility in responding to client needs. 
• Regular interaction with clients who may be in crisis or experiencing homelessness, mental health challenges, or substance use. 
• Collaborative team environment that involves daily communication and coordination with staff, partners, and external service providers. 
• May involve occasional off-site visits for outreach, housing assessments, or accompanying clients to appointments. 
• Noise level may vary from quiet (in office spaces) to moderate or loud (in common areas of the Drop-In Center). 
• Some evening or weekend hours may be required depending on program needs. 
• The organization is committed to maintaining a safe, trauma-informed, and client-centered workplace. 

Salary Range:

$25.00 - $27.00 per hour/year.

Employee Benefits & Perks:

We offer a generous compensation package for full-time employees that includes the following:

• 4 Weeks Accrued PTO 
• 14 Paid Holidays Per Year 
• Paid Health, Dental, Vision & Voluntary Life Insurance Plans 
• Flexible Spending Plans for Medical, Dependent Care, Parking and Transit 
• 401 (K) Retirement Plan 
• 24/7 Employee Assistance Program 
• Upward Career Mobility 
• Discounts and Savings through Tickets At Work and LifeMart

EEO:

Bill Wilson Center is an Equal Opportunity/Affirmative Action Employer.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.

Salary : $25 - $27