Quick Lane Customer Service Rep

Knight Automotive Group is a family-owned and family-centric company built on integrity, accountability, and care for one another. For over 17 years, we’ve proudly served our communities by providing end-to-end automotive solutions — from sales and service to fleet and upfitting — all under one roof. Our success starts with our people. We believe in creating an environment where team members feel supported, valued, and empowered to grow.

At Knight Automotive Group, we live by our Core Values: being accountable and taking great care of each other, always doing the right thing, focusing on our guests with empathy and helpfulness, staying respectful, genuine, and fun (“the sun, not the salt”), and never being satisfied — always striving for improvement and excellence. Together, we’re building a culture that wins through teamwork, continuous growth, and a shared commitment to doing things the right way.

The Quick Lane Customer Service Representative serves as the primary point of contact for customers visiting the Quick Lane for routine maintenance and light repair work. This position functions as a Service Advisor for the Quick Lane, ensuring customers are welcomed, informed, and supported throughout their service visit. The ideal candidate is friendly, organized, and skilled at balancing customer communication with operational efficiency in a fast-paced environment.

Key Responsibilities

• Greet Quick Lane customers promptly and courteously upon arrival.
• Write repair orders and accurately document customer concerns and requested services.
• Provide maintenance recommendations based on manufacturer schedules and multi-point inspections.
• Communicate clearly with technicians to ensure efficient workflow and repair accuracy.
• Review estimates, obtain customer approvals, and keep customers updated on service progress.
• Explain completed work and review final invoices with customers at pickup.
• Handle phone calls, appointment scheduling, and walk-in traffic for Quick Lane services.
• Maintain strong product and service knowledge to answer questions and build trust.
• Ensure the Quick Lane area remains organized, professional, and aligned with dealership standards.
• Uphold Knight Automotive Group’s Core Values — accountability, integrity, teamwork, and continuous improvement — in every customer interaction.

What We Offer

• Competitive and performance-driven pay structure
• Health, Dental, Vision, and Life Insurance
• 401(k) retirement plan
• Paid time off (PTO), holidays, bereavement, maternity/paternity leave
• Employee discounts on vehicles, parts, and service
• Paid online and offsite hands-on training for continued professional development
• Opportunities for career advancement within a growing, family-owned automotive group
• A supportive, family-oriented culture built on teamwork, integrity, and continuous improvement

Qualifications

• 2 years of experience in automotive service, advising, or customer service preferred.
• Strong communication, organizational, and problem-solving skills.
• Ability to multitask and manage high volumes of customers efficiently.
• Professional, positive, and customer-service oriented demeanor.
• Basic understanding of vehicle maintenance and repair terminology.
• Experience with dealership management systems (Dealertrack, CDK, or similar) preferred.
• Proficient with Microsoft Office and comfortable with digital communication tools.
• Valid driver’s license and clean driving record required.