What are the responsibilities and job description for the Mobile Service Technician position at BILL KNIGHT AUTOMOTIVE?
Knight Automotive Group is a family-owned and family-centric company built on integrity, accountability, and care for one another. For over 17 years, we’ve proudly served our communities by providing end-to-end automotive solutions — from sales and service to fleet and upfitting — all under one roof. Our success starts with our people. We believe in creating an environment where team members feel supported, valued, and empowered to grow.
At Knight Automotive Group, we live by our Core Values: being accountable and taking great care of each other, always doing the right thing, focusing on our guests with empathy and helpfulness, staying respectful, genuine, and fun (“the sun, not the salt”), and never being satisfied — always striving for improvement and excellence. Together, we’re building a culture that wins through teamwork, continuous growth, and a shared commitment to doing things the right way.
The Mobile Service Technician is responsible for performing on-site maintenance and light repair work at customer locations. This position combines technical expertise with customer service, representing Knight Automotive Group in the field. The ideal candidate is experienced, self-motivated, and comfortable working independently while maintaining the same high standards of quality, safety, and professionalism as in our service facilities.
Key Responsibilities
- Perform scheduled maintenance, inspections, and light repairs on customer vehicles at off-site locations.
- Diagnose and complete repairs efficiently while maintaining manufacturer standards.
- Operate fully equipped mobile service vehicle, ensuring tools, parts, and supplies are organized and ready for each job.
- Communicate clearly with customers to explain services performed and recommendations.
- Coordinate job details and scheduling with the Remote Experiences Coordinator and Service Advisors.
- Ensure all repair documentation and parts usage are accurately recorded in the dealership management system.
- Follow all safety and environmental procedures during mobile operations.
- Maintain a clean, professional appearance of the service vehicle and equipment.
- Provide exceptional customer service and represent Knight Automotive Group with integrity and professionalism.
- Uphold Knight Automotive Group’s Core Values — accountability, integrity, teamwork, and continuous improvement — in all work performed.
What We Offer
- Competitive and performance-driven pay structure
- Health, Dental, Vision, and Life Insurance
- 401(k) retirement plan
- Paid time off (PTO), holidays, bereavement, maternity/paternity leave
- Employee discounts on vehicles, parts, and service
- Paid online and offsite hands-on training for continued professional development
- Opportunities for career advancement within a growing, family-owned automotive group
- A supportive, family-oriented culture built on teamwork, integrity, and continuous improvement
Qualifications
- 3 years of automotive technician experience; dealership or Ford experience preferred.
- Strong mechanical and diagnostic skills across multiple vehicle systems.
- Ability to perform maintenance and light repairs independently and accurately.
- Excellent communication and time-management skills.
- Self-motivated, organized, and able to manage multiple service calls per day.
- Proficiency with tablets, diagnostic tools, and service software.
- Clean driving record and valid driver’s license required.
- OEM or ASE certifications preferred (Ford Pro, Lincoln, or equivalent a plus).
- Must be able to lift up to 50 lbs. and work in varying outdoor environments.