Ford Pro Elite Fleet & Commercial Service Manager

Knight Automotive Group is a family-owned and family-centric company built on integrity, accountability, and care for one another. For over 17 years, we’ve proudly served our communities by providing end-to-end automotive solutions — from sales and service to fleet and upfitting — all under one roof. Our success starts with our people. We believe in creating an environment where team members feel supported, valued, and empowered to grow.

At Knight Automotive Group, we live by our Core Values: being accountable and taking great care of each other, always doing the right thing, focusing on our guests with empathy and helpfulness, staying respectful, genuine, and fun (“the sun, not the salt”), and never being satisfied — always striving for improvement and excellence. Together, we’re building a culture that wins through teamwork, continuous growth, and a shared commitment to doing things the right way.

The Service Manager is responsible for leading the daily operations of the Service Department, including team management, workflow efficiency, customer satisfaction, and profitability. This role ensures all service operations meet manufacturer standards while reflecting the Knight Automotive Group’s commitment to doing things the right way. The ideal candidate is a proven leader with strong communication skills, operational discipline, and a passion for developing people and delivering world-class service.

Key Responsibilities

• Lead and manage the Service Department team, including Service Advisors, Technicians, and support staff.
• Oversee daily operations to ensure efficient scheduling, repair quality, and customer satisfaction.
• Maintain profitability through effective management of labor, parts sales, and expense control.
• Develop, monitor, and achieve monthly performance goals for CSI, productivity, and gross profit.
• Ensure compliance with manufacturer warranty policies, procedures, and audit standards.
• Work closely with Parts, Accounting, and Sales Departments to coordinate operations and resolve issues.
• Recruit, train, and develop service staff, fostering a positive and professional team culture.
• Review repair orders for accuracy, completeness, and profitability.
• Handle escalated customer concerns with empathy and efficiency, maintaining high satisfaction levels.
• Enforce all safety, environmental, and company policy standards.
• Represent Knight Automotive Group’s Core Values — accountability, integrity, teamwork, and continuous improvement — in all leadership actions and customer interactions.

What We Offer

• Competitive and performance-driven pay structure
• Health, Dental, Vision, and Life Insurance
• 401(k) retirement plan
• Paid time off (PTO), holidays, bereavement, maternity/paternity leave
• Employee discounts on vehicles, parts, and service
• Paid online and offsite hands-on training for continued professional development
• Opportunities for career advancement within a growing, family-owned automotive group
• A supportive, family-oriented culture built on teamwork, integrity, and continuous improvement

Qualifications

• 5 years of automotive service management or leadership experience required.
• Proven record of achieving financial, operational, and customer satisfaction goals.
• Strong leadership, communication, and organizational skills.
• Deep understanding of dealership service operations, warranty procedures, and repair processes.
• Proficiency with dealership management systems (Dealertrack, CDK, or similar) and Microsoft Office Suite.
• Financial acumen for budgeting, forecasting, and performance analysis.
• Ability to motivate and develop team members in a fast-paced environment.
• High level of professionalism and customer-service orientation.
• Valid driver’s license and clean driving record required.