Property Manager - Luxury

LOCATION
The Mera - St. Louis Park, MN (233 Units)

HOURS
Monday - Friday: 8:30am - 5:00pm
Weekends as needed
Scheduled dates and hours subject to change at employer discretion

PAY, BENEFITS AND PERKS

Hiring Pay Range: $77,000 - $105,000

• Competitive benefit package, including HSA employer contribution, and starting 1st of the month after hire
• 401(k) Plan with employer match
• Ten paid holidays, no waiting period to receive holiday pay
• Generous Paid Time Off (PTO) and rollover options
• Volunteer Time Off (VTO), along with additional company sponsored volunteer opportunities
• Company paid benefits including Life Insurance, Short Term and Long Term Disability
• Employee Assistance Program (EAP)
• Educational Assistance options
• Rent discount
• Life Time Fitness Membership discount

The hiring pay range and list of benefits that are posted are an estimate and not designed to cover a complete listing of all aspects of the position. Reach out to Human Resources with any questions (hr@tbigos.com).

SUMMARY

The Property Manager-Luxury is accountable for all operational and financial aspects of a property or properties and meeting company objectives and goals in those areas. This includes ensuring the property is excelling in areas such as leasing, collections, resident relations, maintenance, personnel management, compliance with company safety program, laws, and company policies. Ensures sound financial management, driving year-over-year increases in Net Operating Income (NOI), occupancy rates, and expense control. Demonstrates an owner's mindset by proactively identifying opportunities for revenue growth, cost savings, and asset value maximization.

Must be skilled in efficiently managing daily operations at high-complexity sites, ensuring smooth coordination, swift issue resolution, and continuous operational improvement to achieve organizational goals. Supports our employee-first culture and exemplifies our core values of relationships, development, quality, and responsibility.

To perform this job successfully, an individual must be able to perform each duty exceptionally. The requirements listed below are representative of the knowledge, skill and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

ESSENTIAL JOB DUTIES

Property Management

• Manages the site's operations to ensure financial goals are met or exceeded.
• Supervises the move-in and move-out process, including creating the turnover schedule, performing unit inspections, and coordinating identified work.
• Regularly performs a physical review of the property's assets assessing property's appearance and condition, including monitoring Preventative Maintenance programs and working with roving maintenance team for any larger-scale maintenance projects or needs.
• Develops and maintains positive relationships with residents, vendors, contractors, and the site team.
• Onboarding Excellence: assists in the onboarding process for new hires to ensure smooth integration into the team. Contribute to the development and enhancement of training materials and programs, helping new employees quickly become productive and comfortable in their roles
• Ensures performance is aligned with company objective and holds existing employees accountable to operational goals, including but not limited to leasing, collections, and maintenance KPIs.
• Oversees renewal process.
• Directs team to ensure outstanding service by proactively engaging residents through satisfaction surveys and timely resolution of concerns.
• Ensures community policies are enforced according to the lease agreement, are followed to maintain a safe, respectful, and compliant living environment.
• Completes other duties as assigned to meet business needs.

Leadership

• Mentorship & Employee Development: plays a key role in fostering a culture of continuous learning by mentoring new team members and supporting their onboarding.
• Actively participates in the professional development of colleagues by sharing expertise, providing constructive feedback, and guiding them through best practices consistent with our Core Values.
• Conducts regular 1:1 feedback meetings, performance reviews, and develops succession plans to ensure team stability and growth.
• Complies with all safety program requirements and works to promote safety in the workplace.
• Ensures all activities at the sites remain within the boundaries of all local, state, federal and fair housing laws.
• Cross-Department Collaboration & Innovation: works closely with colleagues from various properties and corporate departments to drive company-wide initiatives and share diverse perspectives.
• Participates in strategic initiatives and cross-functional projects, sharing feedback for organizational improvement.
• Serves as a test pilot for new products or processes, providing valuable feedback and insights that contribute to continuous improvement and innovation across the organization.

Financial

• Prepares and actively manages property budget, monitors expenses, and drives year-over-year increases in Net Operating Income (NOI). Demonstrates an owner's mindset by identifying opportunities for revenue growth and cost savings, and by providing actionable recommendations to maximize asset values.
• Manages the rent collection process, including following-up on all delinquent accounts and working through the eviction process as needed.
• Performs regular market research activity by utilizing only public information (i.e. property websites & internet searches) in order to make recommendations on marketing and pricing strategies.
• Oversees the preparation and submission of comprehensive reports to the Regional Manager, ensuring accuracy, relevance, and timely delivery of critical information that supports informed decision-making and organizational objectives.
• Prepares and presents detailed financial reports, including variance analysis and strategic recommendations, to senior leadership.

QUALIFICATIONS

Education and Experience:

• High school diploma or GED required, degree in Property Management field preferred
• Minimum of 5 years' experience as a Property Manager in the multi-family housing industry
• 2 years' experience working with Class A, Luxury Apartments and/or multi-site properties; experience with acquisitions preferred
• Proven track record in managing properties that consistently meet or exceed financial key performance indicators
• Experience in Microsoft Office, including Word, Excel, and Outlook
• Experience with Yardi Software and emerging technologies
• Industry certifications such as CRM, ACRM, CAM, or CAPS preferred
• Real Estate Licenses must not be active while working in this role
• Experience with various local affordable programs preferred

Skills and Abilities:

• Fluent in English and skilled in oral and written communication
• Ability to handle high complexity and provide input to strategic decisions
• Strong financial acumen with history of driving year-over-year increases in Net Operating Income (NOI)
• Ability to use tact, diplomacy and a clear, courteous manner when dealing with staff, residents and the public
• Decision-making, problem solving, and time management skills
• Ability to handle multiple projects or tasks simultaneously with self-direction
• Ability to manage, coach and lead teams
• Ability to work collaboratively in a team environment
• Comprehension of federal fair housing laws and any applicable local housing provisions