What are the responsibilities and job description for the Automotive Service Advisor position at Biggers Auto Group?
Here at Biggers Auto Group, we are looking for a Service Advisor to join our privately-owned, local dealership group and set both ourselves and your career up for success. In this position, you are responsible for partnering with the customer through all aspects of the vehicle repair experience. We will provide all the tools, personnel and support for success. We will train some one with great customer service skills and a willingness to learn.
Benefits We Offer Our Service Advisors:
- FREE Health Insurance
- Dental and Medical
- 401K Plan
- Paid Vacation
- Paid Holidays
- Competitive Pay Structure
- Pay Range of 40k to 95k yearly
Responsibilities of our Service Advisors
- Greet customer as they arrive on the service lane.
- Preform walk around inspection.
- Provide customer with maintenance needs based on menu and inspection.
- Provide estimate on completion times and prices.
- Keep customer updated of repair progress.
- Perform redelivery upon vehicle completion.
Qualifications for our Service Advisors
- Enthusiastic with high energy throughout the workday
- Outgoing and friendly, especially while handling objections
- Quality customer service skills and sales track record
- Strong interpersonal and communications, in-person and over the phone
- Persuasive and able to overcome customer objections during the sales process
- Persistent, competitive and good work ethic
- Focuses on the customer’s needs to enhance dealership and personal sales
- GM or Mazda Experience a Plus
- Reynolds Experience a plus
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.