What are the responsibilities and job description for the Customer Service Representative/sales position at Big World?
The Customer Service Representative/Sales role is dedicated to delivering outstanding customer support and sales assistance through various channels including in-person, phone, and email. Reporting directly to the sales manager, this position supports multiple related product lines by managing inquiries, processing orders, resolving complaints, and fostering strong client relationships. The representative utilizes CRM software and communication tools to ensure seamless service and promote customer satisfaction.
Responsibilities
- Provide timely and effective customer support across multiple sales channels
- Assist customers with sales inquiries and product information
- Process orders accurately and efficiently
- Resolve complaints and address client concerns professionally
- Maintain and update product knowledge for multiple related product lines
- Communicate clearly and courteously with clients
- Identify opportunities for upselling and promote relevant products
- Enter and manage customer data within CRM software
- Build and maintain strong customer relationships through consistent follow-up
Preferred Qualifications
- 3 years of experience in customer service
- High school diploma or equivalent
- Proficiency with Customer Relationship Management (CRM) software
- Knowledge of sales techniques and product information
- Strong communication and problem-solving skills
- Effective time management and conflict resolution abilities
- Accurate data entry skills
- Ability to work collaboratively within a team
Salary : $25 - $30