What are the responsibilities and job description for the Sales Service Advisor position at BIG THUNDER MARINE?
If you love helping people and are naturally accommodating to the needs of other, we could use your help. We are looking for someone to serve as the primary liaison between our Sales and Service teams. It will be your job to work between our two largest departments in an organized, friendly fashion that ultimately ensures the satisfaction of our clients.
We provide the ultimate boating experience for our clients, while establishing a winning culture for our employees. We are the largest dealership at the Lake of the Ozarks and have expanded into Florida at Palm Beach Gardens and Key Largo. We are poised to continue rapid growth, organically and through acquisitions. We are fast-paced, demanding excellence from within so we may provide lasting on water memories for boaters everywhere.
Our growth mindset also extends to our workforce, providing paid opportunities to learn and develop. We place no limits on what is possible as we strive not just to be the biggest, but the best! If you are ready to meet high standards while reaping the rewards of your hard work, come join our team today and be a part of something BIG. Big Thunder Marine.
Job Status: Full-Time
FLSA Status: Salary, Exempt
Salary: Commensurate with experience
In keeping with the mission and values of Big Thunder Marine, and the pledge to maintain our presence as the premier watercraft dealer at the Lake of the Ozarks, the Sales through Service Advisor serves as the primary liaison between our sales and service departments. The STSC will ensure the continued growth and success of our company by focusing on clear communication and efficiency of the sales and service teams work flow. At all times the STSA works to enhance our customer service experience and create lasting relationships with our clients.
Essential Functions Statement(s)
- Attend weekly delivery meetings and review delivery spreadsheet with team. Create priority task list based on outstanding items. Update spreadsheet daily as tasks are accomplished.
- Meet with current and prospective clients to learn their needs and identify products and/or services to fill that need. Arrange demonstrations and test drives to showcase our watercraft.
- Familiarize yourself with our inventory of new, used, and brokered watercraft to answer any client questions and address concerns.
- Become proficient with CRM BoatWizard to assist sales team with handling incoming leads and match inventory to client preferences.
- Serve as delivery captain to lift and deliver boats via water or arrange and execute delivery on land.
- Maintain the performance shop and order repairs to facility and supplies as needed.
- Perform final walk through to ensure watercraft is in optimal condition prior to delivery.
- Ensure client satisfaction upon delivery or arrange immediate service to rectify outstanding issues.
- Act as client concierge to follow up on outstanding concerns and confirm timely repairs are made.
SKILLS & ABILITIES
Education: High School Diploma or GED is required, Post-secondary education is desired.
Experience: 2-4 years’ marine sales and/or service experience preferred
Computer Skills: Must be proficient with Microsoft Excel and Google docs. Experience with CRM systems BoatWizard and DockMaster is valued.
Certifications & Licenses: Must possess, or have the ability to obtain, a Class E drivers and MO boaters license
WORK ENVIRONMENT
Typical office environment with moderate noise level when working indoors.
Big Thunder Marine has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
Big Thunder Marine is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.