What are the responsibilities and job description for the Medical Support Specialist position at Big Stone Therapies?
The Medical Support Specialist role at Big Stone Therapies involves working in a fast-paced environment, providing administrative support to the therapy team, and ensuring smooth operations within the clinic. This position requires strong organizational skills, attention to detail, and effective communication with patients and staff.
About the Role
The successful candidate will be responsible for scheduling patient appointments, managing patient records, and maintaining accurate and up-to-date files. Additionally, this role involves coordinating between therapists and staff members, distributing mail, scanning and printing documents, and performing cleaning tasks as needed.
Responsibilities
- Scheduling: Schedule new referrals, gather demographic and insurance information, schedule and reschedule patient appointments, monitor patient schedules, perform patient appointment reminders, provide instructions to patients, resolve scheduling conflicts, and assess staffing needs.
- Customer Service: Demonstrate excellent customer service in all interactions, receive and respond to incoming telephone calls and emails, maintain the waiting room appearance, and maintain confidentiality and security of Protected Health Information.
- Other Duties: Distribute mail, scan, fax, and print documents, clean and sanitize clinic areas, order supplies, maintain patient charts, perform opening and closing duties, and attend meetings as required.
Requirements
- Education: High school graduate or equivalent, two-year degree in a related field preferred, and previous experience in a medical office setting or customer service-related field.
- Skills: Strong computer skills, proficiency in Microsoft Office products, excellent verbal and written communication skills, phone etiquette, and adaptability in a changing environment.
Benefits
- Health, dental, vision, life, short-term disability insurance options
- Flexible spending plans
- 401k with employer contribution
- Paid holidays
- Paid time off accrual
- Employee sick and safe time
