What are the responsibilities and job description for the Operations Manager position at Big Sky Vacation Rental?
Operations Manager – Big Sky Luxury Vacation Rentals (Montana) We Live Here, We Play Here, We Know Big Sky
Are you energized by fast-paced environments and ready to take ownership of results? Big Sky Vacation Rentals is seeking a dynamic Operations Manager to oversee our portfolio of luxury properties and ensure exceptional guest and homeowner experiences.
We're not just another property management company-we're a group of professionals who care deeply about our community, our clients, and each other. If you're ready to lead with purpose, grow a high-performing team, and bring meaningful hospitality to life in Big Sky, we want to meet you.
This role requires confidence, initiative, and decisive leadership. The ideal candidate thrives under pressure, adapts quickly to changing priorities, and drives teams toward excellence with a clear sense of urgency. You'll need a strong balance of strategic thinking and hands-on execution, with the ability to lead people, manage resources, and deliver high-quality results in an ever-changing environment.
Why You'll Love This Role
- Oversee day-to-day operations across multiple departments to ensure efficiency, consistency, and quality.
- Recruit, hire, train, coach, and-when necessary-separate employees while building a strong, motivated team culture.
- Develop and manage employee schedules to maximize productivity.
- Lead daily and weekly team meetings; provide ongoing training and performance coaching.
- Assign, track, and manage work orders while ensuring timely completion.
- Monitor billable hours, requisitions, and invoicing for accuracy and accountability.
- Review and finalize monthly owner statements.
- Create and maintain training materials; conduct performance reviews and department assessments.
- Establish clear goals for team performance and drive growth strategies.
- Act as the primary liaison with homeowners, guests, HOAs, vendors, contractors, and other stakeholders.
- Collaborate with the leadership team to refine company processes and improve overall organizational strategy.
What You'll Do
- Proven leadership experience in operations, hospitality, or a related field.
- A decisive, results-driven manager who thrives in a high-pressure, fast-moving environment.
- Strong people-management skills with the ability to motivate, resolve conflicts, and build accountability.
- Excellent organizational and time-management skills, with the ability to prioritize competing demands.
- A confident communicator who is direct, professional, and effective with diverse stakeholders.
- Ability to delegate effectively while maintaining strong follow-up and quality standards.
- Strategic thinker with a strong focus on execution and measurable outcomes.
What We're Looking For
- Fast-paced, with constant variety and shifting priorities.
- Emphasis on both strategic oversight and tactical execution.
- Independent decision-making authority with accountability for results.
- Direct, confident leadership style that inspires collaboration and high performance.
Compensation & Benefits
- Salary: Competitive, based on experience.
- Benefits:
- Generous paid time off (vacation, sick, personal)
- Comprehensive health insurance
- 401(k) plan
- Flexible work schedule
- Schedule: Primarily business hours; must be available to work weekends, holidays, and overtime as needed.
- Ready to lead with purpose in Big Sky? Apply today and help us redefine excellence in vacation rentals-one guest, one home, one team at a time.
Salary : $80,000 - $100,000
