What are the responsibilities and job description for the Summit Front Desk Assistant Manager position at Big Sky Resort?
Overview
Big Sky Resort is looking for a Assistant Front Desk Manager at the Summit Hotel who is a driven self starter and enjoys creating transformational experiences for guests. At the Summit Hotel Front Desk at Big Sky Resort we strive to provide exceptional personalized service and seek to welcome every guest with a heartfelt greeting. The Summit Hotel Assistant Manager is tasked with supporting, supervising, and training this expectation with in their team. The ideal candidate will be detail oriented, well spoken, and customer service driven. As the Assistant Front Desk Manager you would be responsible for supporting the Front Desk Manager and Front Desk Team in maintaining and improving lodging operations and fulfills the manager role when the manager is absent.
Responsibilities
Big Sky Resort is looking for a Assistant Front Desk Manager at the Summit Hotel who is a driven self starter and enjoys creating transformational experiences for guests. At the Summit Hotel Front Desk at Big Sky Resort we strive to provide exceptional personalized service and seek to welcome every guest with a heartfelt greeting. The Summit Hotel Assistant Manager is tasked with supporting, supervising, and training this expectation with in their team. The ideal candidate will be detail oriented, well spoken, and customer service driven. As the Assistant Front Desk Manager you would be responsible for supporting the Front Desk Manager and Front Desk Team in maintaining and improving lodging operations and fulfills the manager role when the manager is absent.
Responsibilities
- Lead by example by communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly along with creating a positive and productive work environment by holding staff accountable, counsel and discipline in a productive manner, as needed
- Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives
- Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations
- Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests
- Encourage and train staff to provide the highest level of service to all guests
- Hosting and welcoming guests with a friendly and sincere demeanor
- Assisting with guest check-in and out process, as well as folios, invoicing and billing
- Willing to work holidays, weekends, and to have a rotating schedule
- Keeping track and ordering inventory as needed along with being the point of contact for all group information
- High School Diploma or equivalent
- Current Big Sky Resort employee in good standing
- Hotel Front Desk or Front of the House experience is preferred
- Computer literate and proficient with Microsoft Office Suite
- Previous leadership or supervisory role is appreciated
- Great communication skills
- FREE All Access Bike Haul Pass and discounted Golf Pass
- Discounted Golf and Mountain Biking for friends and family
- 25% - 50% off Food and Beverage and Retail discounts at all Boyne outlets
- Eligibility for affordable Team Member Housing
- Lodging discounts for friends and family
- FREE Basecamp activities including zip line course
- Wellness Day and Eligibility for PTO
- Monthly employee events