What are the responsibilities and job description for the Rental Repair Supervisor position at Big Sky Resort?
Overview
The Ski and Snowboard Repair Supervisor is a seasoned expert in rental and demo gear, with deep knowledge of the products and brands offered at Big Sky Resort’s rental outlets. This role requires at least two years of hands-on experience in ski and snowboard repair, a passion for outdoor equipment, and a commitment to quality, efficiency, and guest satisfaction. The supervisor leads the Rental Repair team while supporting overall rental operations and maintaining Big Sky’s high standards.
Responsibilities
The Ski and Snowboard Repair Supervisor is a seasoned expert in rental and demo gear, with deep knowledge of the products and brands offered at Big Sky Resort’s rental outlets. This role requires at least two years of hands-on experience in ski and snowboard repair, a passion for outdoor equipment, and a commitment to quality, efficiency, and guest satisfaction. The supervisor leads the Rental Repair team while supporting overall rental operations and maintaining Big Sky’s high standards.
Responsibilities
- Lead the repair team in tuning throughput, goal setting, and operational efficiency
- Collaborate with rental managers to ensure fleet tuning standards are consistently met
- Manage tuning supplies and maintain a clean, organized repair workspace
- Apply resort-provided tools and training to enhance leadership and service delivery
- Maintain a positive, guest-focused attitude and assist as a rental technician when needed
- Minimum two years of ski and snowboard repair experience
- Strong customer service and hospitality skills
- Detail-oriented with excellent communication and teamwork abilities
- Self-motivated and able to work independently or collaboratively
- Able to stand, walk, and carry equipment for extended periods
- Comfortable with overhead reaching, bending, squatting, kneeling, and climbing ladders
- Capable of scraping wax and P-Tex during extended tuning sessions
- Ability to safely lift boxes up to 55 lbs and perform regular shop maintenance tasks
- FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
- Discounted vouchers for skiing at Big Sky Resort for friends and family
- Discounted ski/snowboard rentals with a free team member lesson
- 25%-50% off F&B and Retail at all Boyne outlets
- Eligibility for affordable Team Member Housing
- Lodging discounts for friends and family
- Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
- Wellness Day and Eligibility for PTO
- Monthly team member events