Intake Coordinator

Full-Time | $20–$22 per hour | 40 hours per week

Are you someone who enjoys helping patients feel supported while keeping details organized behind the scenes? We’re looking for a dedicated and compassionate Intake Coordinator to join our growing healthcare team. In this role, you’ll be a key part of the patient journey—ensuring a smooth, informed, and positive start to care.

If you’re detail-oriented, thrive in a fast-paced environment, and enjoy working collaboratively with both patients and providers, we’d love to hear from you.

• Guide new patients through the intake process, ensuring all required documentation is completed accurately and efficiently




• Verify insurance benefits across multiple payers, including coverage for medications and therapies




• Request and track prior authorizations, proactively managing renewals before expiration




• Enter and maintain patient information in electronic systems with a high level of accuracy




• Communicate clearly with patients regarding coverage details and expected out-of-pocket costs




• Work closely with healthcare providers to ensure a seamless transition into care




• Navigate multiple insurance portals and websites daily




• Deliver exceptional customer service that enhances the overall patient experience

• Experience in a customer service role; background as a medical receptionist or intake coordinator is highly preferred




• Working knowledge of ICD-10 coding and medical terminology




• Solid understanding of insurance benefits, prior authorizations, and coverage terminology




• Strong administrative and computer skills, including proficiency with Microsoft Office




• Excellent organizational skills and attention to detail




• Ability to multitask in a fast-paced environment while maintaining professionalism




• Clear, compassionate communication skills—both verbal and written




• A proactive, problem-solving mindset and the ability to work independently or as part of a team

• Prior authorization experience: 1 year (required)




• Insurance benefits verification: 2 years (required)




• IV infusion experience: 1 year (preferred)

• Medical, dental, and vision insurance




• Health savings account (HSA)




• Life and disability insurance




• Retirement plan




• Paid time off




• Opportunities for advancement

If you’re passionate about supporting patients and want to be part of a collaborative, caring healthcare environment, we encourage you to apply. We look forward to meeting you!