What are the responsibilities and job description for the Customer Service Representative position at Big Rivers Insurance / Division of Apex Insurance Group of WI, LLC?
Are you currently working in customer service but craving a fresh challenge? We want to meet you! At Apex Insurance, we're not just looking for experience. We're looking for people-first professionals who know how to build trust, handle tough conversations, and deliver outstanding service.
Overview
As a Customer Service Representative, you will be the go-to resource for helping clients get the most out of our products/services. Whether it's answering questions, resolving concerns, or guiding them through processes, your mission is to make their experience exceptional.
Property and Casualty license is required. Salary will be based on insurance experience.
You will be a great fit if you have 1-3 years of insurance customer service experience, are a great listener and clear communicator, can juggle multiple priorities, want to grow your career in a supportive, team-driven environment, and ready to pivot into something more energizing and long-term!
Duties
- Respond promptly to customer inquiries via phone, email, or chat, ensuring all interactions are handled with care and attention.
- Educate clients on services and best practices.
- Manage customer accounts, including updates and changes as needed.
- Troubleshoot basic issues or escalate when necessary.
- Handle outbound calling for follow-ups or promotional activities while maintaining a friendly demeanor.
- Document all customer interactions in the system accurately and efficiently.
- Collaborate with team members to resolve complex issues and improve service delivery.
- Maintain a high level of phone etiquette while adhering to company policies and procedures.
Requirements
- Proficiency in English is required; bilingual or multilingual candidates are highly preferred.
- Previous experience in insurance customer support or sales.
- Strong computer skills with the ability to navigate various software applications effectively.
- Excellent typing skills for efficient documentation of customer interactions.
- Demonstrated ability to communicate clearly and effectively over the phone.
- Familiarity with office environments and practices is beneficial.
- A positive attitude, strong problem-solving skills, and the ability to work under pressure.
- Must live within 40 miles of office location or be willing to relocate to within 40 miles, as the job is performed in the Menomonie Office.
Join us in delivering outstanding service that makes a difference!
Pay: $42,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years of Insurance customer service or sales experience do you have?
Work Location: In person
Salary : $42,000 - $60,000