What are the responsibilities and job description for the E-Commerce Customer Service Representative - Headquarters position at Big R Holdings?
We are seeking a dedicated and professional Customer Service Representative to join our E-Commerce team. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong commitment to providing exceptional service. This role involves addressing customer inquiries, resolving issues, and ensuring a positive experience for our clients.
Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Identify and resolve customer issues efficiently, ensuring customer satisfaction.
- Accurately document customer interactions, transactions, and feedback.
- Responsible for monitoring, updating, and managing Google reviews to maintain a positive online reputation and ensure timely responses to customer feedback.
- Work closely with stores to resolve customer issues and ensure seamless service delivery.