Customer Service Representative

Job Overview

C&C Disposal is a locally owned waste management and recycling company in Pueblo, Co. We have been in business for 20 years and are looking to add motivated, reliable, friendly new members to our team. In this vital role, you will be the friendly face and voice of our organization, providing exceptional support to clients and ensuring smooth daily operations. Your enthusiasm and organizational skills will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming environment.

Duties

• Respond promptly and professionally to customer inquiries via phone, email, and in person using multi-line phone systems and effective phone etiquette
• Manage front desk responsibilities, including greeting visitors, handling incoming calls, and directing clients to appropriate departments
• Set up new accounts for our residential and commercial customers.
• Set up and schedule the services offered by the company, e.g. residential and commercial trash services, roll-off, port-o-let and temporary can services.
• Utilize productivity software such as Microsoft Office, Word processing, spreadsheets, and QuickBooks for data entry, record keeping, and document preparation
• Process billing and payments, as directed by Office Manager.
• Maintain organized filing systems, update client records, and ensure accurate data entry with attention to detail and proofreading skills
• Provide excellent customer support by addressing concerns, resolving issues efficiently, and communicating clearly with clients
• Assist with clerical duties such as filing, photocopying, and managing office supplies to ensure smooth daily operations

Requirements

• Proven experience in office administration or customer service roles with strong organizational skills
• Proficiency in Microsoft Office Suite (Word, Excel), spreadsheets, data entry, and general computer literacy
• Excellent problem-solving and analytical abilities.
• Excellent communication skills both on the phone and in person; bilingual abilities are highly desirable
• Ability to handle multi-line phone systems effectively while maintaining professionalism and courtesy
• Ability to handle sensitive information confidentially
• Strong time management skills with the ability to prioritize tasks efficiently in a fast-paced environment
• Demonstrated technical proficiency with office equipment such as fax machines, printers, and calendar management tools
• Knowledge of clerical procedures including filing systems, proofreading documents, and maintaining organized recordsJoin us in delivering outstanding service while advancing your career in a vibrant work environment! We value proactive team players who thrive on helping others and excel at multitasking. This is a paid position committed to supporting your professional growth through meaningful responsibilities and collaborative teamwork.

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $17 - $19