Director of Creative Services

Currently, we are ONLY accepting internal applications!

Hi and Welcome!

We’re so glad you found our job posting! Take a look below to learn more about the position and what makes Big Leap who we are. If the details align with your skills and experience, we’d love for you to apply. Thank you for taking the time to get to know us better! 

Why Work with Big Leap?

Big Leap is an award-winning digital marketing company built on trust and focused on relationships. Our motto, "Earn Trust Every Day," reflects our commitment to doing what we say, keeping egos in check, inspiring confidence, and investing in relationships. Client and team satisfaction drives us as we strive to be the best digital marketing agency and a great place to work.

As part of the Big Leap team, you’ll enjoy:

• Remote or Hybrid work capability.
• Flexible PTO.
• Flexible work hours.
• Gym membership reimbursement.
• Comprehensive medical, dental, vision, 401(k) matching, and life insurance benefits.
• Opportunities for growth to enhance your skills and advance your career.
• A highly-rated company culture, collaborative team dynamics, and much more!

Position Overview

The Director of Creative Services leads Big Leap’s internal creative fulfillment team, ensuring high-quality, efficient delivery of SEO content, content marketing assets, graphic design assets, web development projects, and website builds/redesigns in support of client marketing strategies.

This role blends operational leadership with marketing fluency. The Director is responsible for improving production quality, strengthening workflows, increasing efficiency, and developing team members while collaborating closely with the Creative Product Owner to define and uphold standards of excellence.

This is a leadership role focused on production excellence, team development, and operational rigor within a digital marketing agency environment. As the creative fulfillment function evolves, this role will help shape and adapt processes to meet the changing needs of the business.

Key Responsibilities

1. Team Leadership & Development

• Directly manage writers, editors, designers, and developers.
• Conduct 1:1s, performance reviews, and professional development planning.
• Provide ongoing coaching on craft, clarity, execution, and marketing alignment.
• Establish clear performance expectations and hold team members accountable to quality and timeliness standards.
• Hire and manage in-house and freelance contributors as needed.
• Foster a culture of professionalism, ownership, collaboration, and continuous improvement.

2. Creative Quality & Standards

• Ensure creative deliverables meet established standards for clarity, accuracy, SEO alignment, and strategic intent.
• Partner with the Creative Product Owner to refine quality benchmarks and best practices.
• Conduct periodic QA reviews/editing and provide actionable feedback.
• Support the team in workshopping complex writing or design challenges.
• Partner with marketing channel leads to ensure creative output aligns with channel and performance objectives.

3. Operational Excellence & Workflow Optimization

• Oversee team capacity planning and resource allocation in partnership with the Project Manager.
• Improve workflows to enhance predictability, reduce bottlenecks, and increase efficiency.
• Maintain clear SOPs, templates, and documentation, refining as needed.
• Address production escalations and reprioritize work when necessary.
• Collaborate with internal teams to prioritize work and align on timelines.
• Evaluate and implement tools (including AI) to increase efficiency and quality.

4. Cross-Functional Collaboration

• Partner with SEO, PPC, Strategy, and Account teams to ensure alignment between marketing objectives and creative execution.
• Ensure clarity in scope, expectations, and delivery timelines.
• Translate marketing strategies into actionable, well-scoped creative deliverables.
• Participate in internal planning and occasionally join client conversations when needed.

5. Budget & Resource Management

• Manage department budget, including freelance spend and tools.
• Forecast hiring and capacity needs.
• Support evolving financial accountability systems within the department. 

6. Data & Performance Insight

• Pull and interpret performance data to assess content effectiveness and team productivity.
• Use data insights to refine quality improvements and workflow adjustments.
• Ensure creative outputs support measurable marketing performance.

Experience & Skills

• Experience leading creative, content, or production teams.
• Strong understanding of SEO, content marketing, and digital marketing fundamentals.
• Demonstrated ability to improve operational efficiency and quality.
• Experience managing workflows in Asana.
• Budget and resource management experience.
• Experience coaching and developing creative professionals.

Ideal Candidate Profile

• Balances creative sensibility with operational discipline.
• Understands both creative craft and marketing performance.
• Comfortable leading peers and fostering professional accountability.
• Process-minded but adaptable.
• Collaborative, steady, and solution-oriented.
• Willing to step into the work when necessary while primarily leading through others.
• Skilled at raising standards while maintaining team morale.
• Able to bring clarity and structure to a fast-moving environment.

This role is designed for a leader who can elevate operational excellence while preserving the strengths of our current creative culture.