Operations Manager

Location
Mt. Juliet, TN

Work Schedule

Monday - Friday 0700 - 1700

Primary Function

The job of Operations Manager was established for the purpose/s of managing transportation services; providing information and serving as a resource to the VP of Operations; achieving defined objectives by planning, evaluating, developing, implementing, and maintaining services in compliance with Big G Express objectives as well as all relevant guidelines, codes, and regulations; and supervising and managing assigned staff.

Description

• Provides day-to-day management and/or operating oversight of the company operations department.
• Develops and implements plans targeted to promote the growth and enhancement of Big G operations.
• Works with Big G management team to insure safe and efficient company operations.
• Assesses incidents, complaints, etc. (transportation routes, legal issues, department staffing, etc.) for the purpose of resolving or recommending a resolution to the situation.
• Collaborates with internal and external personnel (e.g. other administrators, public agencies, transportation regulation agencies, vendors, etc.) for the purpose of implementing and/or maintaining services and programs.
• Manages department operations for the purpose of providing services within established time frames and in compliance with related requirements.
• Facilitates and/or participates in meetings and workshops, etc. for the purpose of identifying issues, developing recommendations, supporting other staff.
• Performs personnel functions (e.g. interviewing, evaluating, supervising, counseling, disciplining, directing, training, etc.) for the purpose of maintaining adequate staffing, enhancing productivity of personnel and achieving department objectives within budget.
• Recommends policies, procedures and/or actions related to Big G Express transportation services for the purpose of providing direction for meeting the Company’s goals and objectives.
• Responds to emergency situations during and after standard hours for the purpose of resolving immediate safety concerns.
• Regular attendance is required to maintain a safe and productive work environment
• Perform additional duties as assigned.

Skills

• Ability to work effectively in a fast-paced, dynamic environment.
• Comfortable with frequent interruptions, changing priorities, and managing multiple tasks simultaneously.
• Ability to work independently and cooperatively with individuals and teams across a wide variety of circumstances and diverse backgrounds.
• Ability to facilitate clear communication among personnel and interact professionally with individuals across all levels of the organization.
• Strong interpersonal and communication skills to facilitate positive working relationships and effective internal communication.
• Strong analytical skills with the ability to interpret data and guidelines independently.
• Capable of developing action plans to address and resolve issues.
• Excellent time management and organizational skills.
• Proven ability to meet deadlines, set priorities, and manage multiple projects.
• Proficient in Microsoft Office, PC-based systems, and AS400.
• Strong keyboarding skills and familiarity with job-related equipment.
• Ability to Work with detailed data and maintain accurate record
• Demonstrated ability to handle confidential information with discretion

Education Required

High School Diploma or GED, Bachelor’s degree preferred

EOE

Big G Express is an Equal Opportunity Employer and actively seeks to diversify its workforce. Therefore, all qualified applicants, regardless of race, color, national origin, religion, gender, age, disability, or veteran status, are strongly encouraged to apply. The statements contained in this document are intended to describe the general nature and level of work being performed by employees assigned to this classification. The statements contained in this document are not intended to constitute a comprehensive list of functions and duties. Other duties besides those listed within this document may be essential. Management retains the discretion to add or to change the duties of the position at any time.