What are the responsibilities and job description for the Operations Manager position at Chartwell Hospitality?
Company Description Chartwell Hospitality LLC is a fully integrated real estate company specializing in the acquisition, development, and management of high-quality, branded limited-service and full-service hotels. Founded in 2003 and based in Nashville, Tennessee, the company consistently achieves occupancy and market rates that surpass competitors. Chartwell Hospitality has a strong track record of maximizing cash flow and investment returns across its portfolio. The company’s growth is driven by a mission to be the best in the business and a commitment to exceeding the expectations of investors, partners, guests, and associates.
Role Description The Operations Manager role is a full-time, on-site position located in Murfreesboro, TN. This role is responsible for overseeing daily hotel operations, including front office, housekeeping, and maintenance activities, to ensure a high level of guest satisfaction and operational efficiency. The Operations Manager monitors key performance metrics, coordinates staffing and scheduling, and supports budget management and cost control initiatives. This position collaborates with department leaders to maintain brand standards, implement process improvements, and ensure compliance with company policies and regulatory requirements. The Operations Manager also assists with training, coaching, and performance feedback to build an engaged and service-focused team.
Qualifications
Role Description The Operations Manager role is a full-time, on-site position located in Murfreesboro, TN. This role is responsible for overseeing daily hotel operations, including front office, housekeeping, and maintenance activities, to ensure a high level of guest satisfaction and operational efficiency. The Operations Manager monitors key performance metrics, coordinates staffing and scheduling, and supports budget management and cost control initiatives. This position collaborates with department leaders to maintain brand standards, implement process improvements, and ensure compliance with company policies and regulatory requirements. The Operations Manager also assists with training, coaching, and performance feedback to build an engaged and service-focused team.
Qualifications
- Demonstrated skills in hotel or hospitality operations, including front office oversight, housekeeping coordination, and service quality management.
- Experience with scheduling, staff supervision, and team leadership in a fast-paced, guest-focused environment.
- Ability to analyze operational metrics, manage budgets, and support cost control while maintaining high service standards.
- Strong organizational, problem-solving, and decision-making skills to address day-to-day operational issues effectively.
- Excellent written and verbal communication skills, with the ability to collaborate across departments and interact professionally with guests and partners.
- Proficiency with hotel management systems, common office software, and basic reporting tools.
- Prior experience in hotel management, hospitality, or a related field; experience with branded hotels is highly beneficial.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related discipline, or equivalent relevant experience.