What are the responsibilities and job description for the Operations Supervisor position at Big Bus Tours?
Job Locations: Must be willing to commute to San Fernando and Hollywood.
Shift times: 8:30a -5:30p | 11a-7p (potential shift in the future)
Overall Purpose
The Operations Supervisor assists and coordinates in the management of real-time operations that facilitates the maximization of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence and economic goals.
Benefits
*Pay : $25/hour plus COMMISSION
*401K
*401K matching after vesting period
*Health, dental, vision insurance offered
*Optional Life insurance available
*Six paid holidays (full time only after 90 days)
*Paid vacation & sick pay
*Full-Time
Key Responsibilities
- Responsible for front-line supervision of the operation of Big Bus Tours LA
- Opening and closing locations as needed
- Assist in the day to day management and assessment of Point Controllers, CSRs, and Drivers
- Organize and facilitate the morning and afternoon “Run out” & "Bus Parking"
- Assess, communicate and assist in resolving operational deficiencies
- Partner with Human Resources to address unsatisfactory performance of team members
- Maintain relationships with union representatives to ensure a coordinated effort to manage employee concerns and minimize filed grievances
- Furnish reporting as requested
- Support new hires through supportive coaching and counselling on areas of performance with opportunity for improvement
- Communicate new hire performance to operations management team
- Ensure that operations teams are ready for scheduled shift and stationed at assigned locations
- Uphold standards of company policies; Lead by example at all times
- Support and ensure supervision of operations team members at each point
- Develop team by offering best practices to meet individual, team, and company targets
- Prioritize and support the front line operations team member’s safety by responding to concerns/needs and assist in a timely resolution
- Assist with tracking attendance if requested
- Help maintain records for department
- Provide consistent and timely responses of email and any other form of communication regarding the operation
- Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the department and organization
- Communicates with transparency and timeliness to keep Head of Operations informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
- May be asked to move buses at depot-- CDL strongly preferred
- Performs other duties and responsibilities as required or requested.
- Other duties as assigned
Supervision Personnel
- Drivers
- CSRs
- Point controllers / Dispatchers/Leads
Job Type: Full-time
Pay: $25.00 per hour
Qualifications:* High School Diploma or equivalent
* Legally able to work in the United States
* Minimum of 2 years of supervisory experience
* Speak and read English well enough to converse with the public, understand highway traffic signals, respond to official questions, and be able to make legible entries on reports and records.
* Walking/Standing most of the 8 hour shift
* Must be willing to work outside at different tour stop locations throughout Hollywood
*California Commercial Driver's License Class A or Class B (strongly preferred, but not required)
Salary : $25