What are the responsibilities and job description for the Support Specialist position at Big Brothers Big Sisters of Fond du Lac County?
Overview:
At Big Brothers Big Sisters of Fond du Lac County, we believe every young person deserves a positive mentor to help them reach their full potential. As a Match Support Specialist, you won’t just be managing files, you will be the backbone of our mentorship program. Your primary mission is to ensure our youth are safe, thriving, and building healthy relationships with their mentors.
Qualifications:
- A background in assessments and relationship development with both children and adults
- A deep understanding of youth development, family dynamics, and the ability to work effectively with a diverse range of people
- Excellent oral and written communication skills, with the ability to adapt style to any audience
- Strong organizational, time management, and problem-solving skills
- A bachelor’s degree or equivalent professional experience in social work, psychology, education, etc.
- A valid driver’s license and clean driving record
What you will do:
- Manage a case load of volunteers (Bigs) and youth (Littles), facilitating meaningful mentorship through regular support and communication
- Proactively identify and resolve potential challenges, prioritizing child safety and risk management in every interaction
- Monitor match progress and provide coaching to help mentors and mentees achieve social, emotional, and academic goals
- Plan and facilitate creative activities and events that strengthen our community
- Facilitate recurring evening group mentoring sessions at the office
- Operate the agency van to provide safe transportation for Littles to and from off-site activities
- Other duties as assigned
Why you want to work with us:
- Flexible work schedule
- Pro-rated vacation time and supportive team environment
- Professional development opportunities
- Purpose-led work
Join us in creating empowering connections that inspire hope and resilience! This role is ideal for motivated individuals eager to make a difference through mentoring, community engagement, and compassionate support.
Pay: $19.00 - $21.00 per hour
Expected hours: No less than 33.0 per week
Benefits:
- Flexible schedule
- Mileage reimbursement
- Paid time off
- Professional development assistance
Work Location: In person
Salary : $19 - $21