Case Manager

Job Overview:

We are seeking a dynamic and experienced Vice President of Programs to lead our organization's program management team. The ideal candidate will be responsible for overseeing the development, implementation, and evaluation of all programs to ensure alignment with organizational goals and objectives.

Qualifications:

• Bachelor’s Degree required. Master’s Degree, preferred.
• 3-5 years of related work experience required with progressive management responsibilities preferably at the senior management level.
• Experience in youth development field, a plus.
• Demonstrated success in project management and process improvement initiatives.
• Strong background in program development with a proven track record of achieving targets.
• Prior experience in succession planning and supervising teams.

Responsibilities:

• Program Performance: Accountable for program performance. Monitors operational effectiveness using workflow and tracking systems (e.g., Salesforce); gathers accurate information for reports, tracks performance, and develops measures to ensure growth, minimize BBBS risk, and meet annual agency program goals.
• Communication: Communicates to CEO and Board of Directors on matters of program effectiveness, youth outcomes, and child safety. Establishes and ensures a system for quality assurance and youth protection.
• Program Implementation: Plans, leads, and drives implementation of programs designed to increase and strengthen Big and Little match relationships and youth development. Manages critical service and workflow issues that are impacting the ability to provide quality services. Develops and implements new program initiatives to expand mentoring services or target community issues as directed or needed.
• Stakeholder Relationships: Develops and maintains positive working relationships with faith-based, community, school, and business leaders in the service area to educate them regarding the agency’s mission, promote involvement in agency activities, and gain their support of the agency.
• Cohesion and Communication: Drives cohesion with recruitment/partnership and fund development departments to ensure an ongoing supply of targeted volunteer candidates and resources to support agency programs. Leads communications across departments and within departments related to service delivery and customer service to enhance program implementation, communicate policy, and assure compliance.
• Staff Development: Engages, develops, and holds staff accountable to work efficiently and effectively and to achieve individual and team goals while complying with local policies and national standards of practice. Establishes and ensures a system and culture of continuous staff learning, development, and succession planning.
• Performance Management: Leads performance management practices with the creation of reports (including statistical results), analysis of trends and issues, and presentation of information to different audiences (CEO, other agency staff management, Board of Directors) as needed. Ensures the program component of the agency’s Annual Self-Assessment (required by BBBSA) is completed in a timely manner.
• Budget Management: Establishes and oversees the program segment of the agency’s overall budget. Ensures that all systems required to track and report on program functions due to grant requirements are established and maintained as needed.
• Customer Service Model: Ensures the agency develops and maintains an organized, customer-centric service delivery model (outreach, customer service, enrollment, and match support) and reviews and updates it as needed.
• Outreach Efforts: Develops and enhances the agency’s outreach efforts to ensure that the agency’s image, mission, values, and advocacy for children and youth are properly communicated to people throughout the service area.
• Other Duties: Performs all other duties as assigned.

This is a full-time position offering competitive compensation and benefits. If you are a strategic thinker with a passion for driving impactful programs, we invite you to apply for this exciting opportunity.