Core Job Responsibilities

Administer two Salesforce CRM instances for 50 users:

• Maintain user accounts, clean data, manage workflows, and complete other routine tasks
• Build and maintain reports and dashboards for internal users
• Onboard, train, and troubleshoot with staff as needed

Build and manage workflows with key applications (FormAssembly, Zapier, and others):

• Build and maintain forms and connectors between FormAssembly and Salesforce instances
• Build and maintain connections between other agency applications utilizing Zapier
• Troubleshoot all connection errors in a timely manner to minimize workflow disruption

Manage technology projects for continuous improvement:

• Coordinate evaluation, planning, and completion of new development requests as assigned
• Create and update documentation, video walkthroughs, and other just-in-time training content to support ongoing user learning

Serve as a key member of the information technology support team:

• Work in collaboration with team members to complete IT updates, upgrades, and enhancements
• Respond to needs of staff and partners in a timely and professional manner

JOB COMPETENCIES & AGENCY VALUES

Job Competencies

• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect; truly values their perspective.
• Decision Quality - Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgement; most of their solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
• Patience - Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgements and acting; implements change well; waits for others to catch up before acting; sensitive to due process and proper pacing; keeps their composure under stress; follows established process.
• Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
• Technical Learning - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge as well as business skills; does well in technical courses and business seminars.

Agency Values

We Center Youth (the Individual and their Family)

• We prioritize the needs and the safety of youth and families in our decision-making, actions, and owning our outcomes.
• Listen to, learn from, and support youth to be experts of their own lives and futures. We develop with youth, not for youth.
• We welcome all youth regardless of race, color, religion, sex, gender, sexual orientation, gender identity or expression, or ability. We respect and affirm young people's personhood, unique abilities, contributions, and ideas.

We Progress and Grow Intentionally

• We strive to improve our services and impact in our community.
• Demonstrate intention by choosing partnerships, making decisions, and using language that aligns with where we want to go.
• We use creativity, innovation, and continuous learning to engage as many stakeholders as possible.

We Cultivate Belongingness

• We encourage everyone to be their authentic selves, and we strive to cultivate an environment where all youth, families, staff, board members, mentors, and community partners feel respected, valued, and accepted.
• We bring participants together to provide an environment where they feel like they belong. We bridge gaps to drive agency-wide connections and partnerships.
• Make opportunities to enjoy time together in meaningful ways.

We Commit to Access & Opportunity Principles

• Recognize and affirm the diverse backgrounds and lived experiences of all our stakeholders – youth, families, donors, mentors, staff, vendors, and community partners.
• We amplify the voices of individuals who have historically and systemically been denied opportunities to affect change. We know our organization will continue advancing when we seek diverse viewpoints.
• Progress Access, Belonging, and Opportunity through continual learning and providing opportunities for our stakeholders to contribute to our mission.

We Succeed When We Collaborate and Communicate

• Through strong communication between our staff, mentors, youth, parents, board members, and partners, we build impactful connections. Relationship building is at the core of our work.
• We provide opportunities for staff and program participants to express their experiences, with the goal of advancing the organization and making improvements to support our communities.
• We commit to building and sustaining effective collaboration throughout the organization. To do so, we must incorporate clear, inclusive communication in all our efforts.

QUALIFICATIONS, EXPERIENCE, & SKILLS

QUALIFICATIONS

• Bachelor's degree or equivalent years of experience in related field and four (4) years of experience with database administration or application and integration management required.
• Demonstrated proficiency with Salesforce, FormAssembly, Zapier, or other integration tools preferred
• Salesforce Administrator Certification (e.g., Salesforce Certified Administrator) a plus
• Strong problem-solving and creative thinking skills, with a track record of identifying and implementing effective solutions
• Experience working in or with nonprofit organizations highly desired

RELEVANT EXPERIENCE

• Database administration, including user management, data hygiene, and workflow automation
• Experience building and maintaining reports and dashboards in Salesforce, Tableau, Excel, or related
• Experience building out integrations and connections using cloud-based integration tools
• Proven track record of project management, including planning, documentation, and implementation
• Experience providing technical support and training to non-technical staff

SKILLS & ABILITIES

Technical Skills

(Candidates with some combination of these skills will be considered as long as they can demonstrate a capacity to learn and apply new technical skills easily)

• Understanding of Salesforce architecture, including objects, fields, workflows, and permissions
• Proficiency in data management, including deduplication, validation, and import/export processes
• Ability to troubleshoot and resolve integration errors across platforms
• Familiarity with low-code/no-code automation tools
• Familiarity with API connections and webhooks a plus
• Competence in creating training materials (written and video) for end users

Project & Process Management

• Ability to plan and manage multiple projects simultaneously, with attention to detail and deadlines
• Skilled in evaluating and implementing new technologies to improve organizational efficiency
• Strong documentation skills for maintaining system and process records
• Self-directed and proactive work style, with the ability to manage tasks and projects independently while seeking guidance when needed

Interpersonal & Organizational Skills

• Excellent communication and collaboration skills, especially with non-technical stakeholders
• Ability to train and support staff with varying levels of technical proficiency
• Demonstrated customer service orientation, with a focus on responsiveness and empathy
• Patience and composure when working through complex or stressful issues
• Demonstrated ability to take initiative, set goals, and follow through with minimal supervision

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

• Technology/computer skills needed. Proficient in the following platforms: Microsoft Office Suite (specifically Word, Excel, & Teams), Outlook, and SharePoint. Must be able to navigate video-based meeting software. Experience using data management systems required. Must have comfort with learning new cloud-based applications.
• Routine and flexible office environment with the ability to work away from the office and beyond regular work schedules when needed to complete the work.
• Must have reliable transportation.