What are the responsibilities and job description for the Call Center Agent position at Big Brand Tire & Service?
Inbound Sales Associate - No Cap Commissions
Why this role rocks
You’ll convert inbound demand into booked appointments and revenue. If you love a scoreboard, thrive in a high-tempo environment, and want a fast track into store leadership, this is your lane. Inbound roles focus on converting warm leads quickly and professionally—perfect for competitive sellers.
What you’ll do
- Convert inbound calls to scheduled appointments—hit weekly conversion, tire sales, and appointment/hour targets.
- Qualify needs, recommend the right tires/services, present pricing, and overcome objections with confidence.
- Quote accurately and document in our CRM; follow through on holds and callbacks to close.
- Partner with 300 stores across multiple states to fill bays and beat daily goals.
- Upskill fast—we’ll train you on tire sizing, ratings, and brand positioning so you sell with authority.
- Bring energy every shift and compete (top reps love the pace and the scoreboard).
What you bring
- 1 year in sales, call center, retail, or service (automotive a plus, not required).
- You’re coachable, competitive, and love closing—comfortable in a goal/metric environment.
- Clear communicator, fast typer, strong multitasker across tools and tabs.
- Reliability and flexible availability—our customers call when they need us.
Growth & earnings
- Real career path: many reps move into Sales/Service Advisor, Assistant Manager, and Store Leadership roles.
- Structured incentives: transparent targets with hourly commission/bonuses; we align pay to hitting goals (OTE philosophy).
Benefits & stability
- Medical, Dental, Vision, Life, HRA
- 401(k) with company match
- Paid holidays & vacation
- 50 years of growth and a brand customers trust.
About Big Brand Tire & Service
We’re expanding rapidly across the West, pairing world-class service with a performance-driven culture. Join a team that promotes from within and rewards people who love to win.
How to apply: Send your resume and a quick note on your proudest sales win. If you like a fast pace, friendly competition, and clear upside, you’ll fit right in.
Big Brand Tire & Service is an Equal Opportunity Employer.
Salary : $19 - $26