POSITION TITLE:       DIRECTOR OF EDUCATION AND OUTREACH 

LOCATION:               Big Bend Cares

DEPARTMENT:         Education 

TYPE OF POSITION:  Full-time with some nights and weekends required.

GENERAL FUNCTION:  The Director of Education and Outreach (DEO) provides strategic leadership, oversight, and operational management for all Big Bend Cares education, outreach, and HIV/Syphilis/Hepatitis C rapid testing programs conducted in non–health care settings. The DEO ensures that comprehensive sexual health education, confirmatory HIV testing, linkage-to-care, and PrEP/PEP navigation services are delivered with excellence, cultural competence, and fidelity to DOH standards, program strategy, and grant requirements. This position leads staff in engaging priority populations, particularly those disproportionately impacted by HIV, STIs, and health inequities, through targeted 1:1 outreach, community education, event-based testing, and sustained partnerships with key stakeholders. The DEO oversees the operation of the Leon County Syringe Exchange program and ensures all harm reduction services are safe, compliant, and client-centered. 
 
 The position reports directly to the Chief Operating Officer of Big Bend Cares.
 

JOB REQUIREMENTS:

• Develops, leads, and evaluates evidence-based education and outreach strategies for each assigned program or grant, ensuring intentional engagement of priority populations disproportionately impacted by HIV/STIs through 1:1 outreach, group education, digital outreach, and community events.
• Supervises, mentors, and supports Education & Outreach staff, fostering a culturally responsive, client-centered, and high-performance team environment.
• Ensures all HIV, Syphilis, and Hepatitis C testing, education, outreach, prevention, harm reduction, and syringe services are completed in full compliance with DOH protocols, Big Bend Cares policies, grant requirements, and quality assurance standards.
• Ensures timely and appropriate coordination with local health departments for reactive results, including confirmatory testing, reporting, linkage-to-care, and required follow-up documentation.
• Provides leadership in grant application development, including needs assessments, program design, outreach strategies, and performance measures.
• Manages program budgets, monitors expenditures, oversees inventory of testing and harm reduction supplies, and ensures appropriate and cost-effective ordering aligned with available funds.
• Ensures all program deliverables, departmental obligations, and performance benchmarks are met and documented accurately.
• Oversees the completion and accuracy of required documentation and data entry, including DOH 1628 forms, CTLS submissions, testing logs, outreach records, and quality assurance reports.
• Coordinates with Care Point Health & Wellness and other internal departments to prepare and submit monthly reports, outcome data, and supporting documentation to the Chief Operating Officer and Finance Department.
• Prepares for and leads responses to grant monitoring visits, audits, inspections, and quality assurance reviews.
• Builds and maintains strong partnerships with community organizations, LGBTQIA groups, colleges, nightlife venues, harm reduction partners, and other stakeholders to expand access points for testing and education.
• Develops culturally responsive educational materials, outreach messaging, and risk-reduction strategies tailored to the needs of high-priority communities.
• Ensures all testing and outreach environments—including mobile units, events, and community sites—meet safety, confidentiality, and client-care standards.
• Provides or coordinates regular staff training and professional development on HIV prevention, LGBTQIA cultural competence, harm reduction, trauma-informed care, and emerging public health trends.
• Represents Big Bend Cares at conferences, community coalitions, statewide initiatives, and other prevention and planning meetings.
• Other duties as assigned.

RECOMMENDED EXPERIENCEAND SKILLS PREFERENCES

Required:

• Bachelor’s Degree in Human Services, Social Services, Public Health, Health Education, Nursing, or a related field. Equivalent experience in HIV/AIDS services, community health, or harm reduction may substitute for formal education.
• Minimum of 3–5 years of experience in supervision, program development, outreach, and program management within a health, social service, public health, or related setting.
• Demonstrated experience engaging populations disproportionately affected by HIV/STIs, including LGBTQIA communities, young adults, people of color, individuals experiencing homelessness, and people who use substances.
• Strong leadership skills with the ability to coach, mentor, and support staff in culturally competent, community-based outreach and testing practices.
• Proven ability to design, implement, and evaluate community outreach, education, or harm reduction initiatives.
• Strong data management, reporting, and documentation skills, including familiarity with data systems used in public health programs; proficiency with Microsoft Office and related software.
• Excellent communication skills, including the ability to communicate effectively with diverse populations, community partners, and multidisciplinary teams.
• Ability to work independently and collaboratively, manage multiple priorities, and meet deadlines in fast-paced environments.
• Commitment to trauma-informed care, cultural humility, and inclusive service delivery.

Preferred:

• Master’s degree in Public Health, Social Services, Health Education, or a related field.
• Experience working with LGBTQIA organizations, harm reduction programs, or community-based sexual health initiatives.
• Experience managing grant-funded programs, including budget oversight, reporting, and compliance with state or federal guidelines.
• Experience in HIV prevention, PrEP navigation, confirmatory testing protocols, or syringe services programming.
• Experience developing partnerships with community organizations, nightlife venues, colleges, or grassroots groups.