What are the responsibilities and job description for the Franchise Business Consultant position at Big Air USA?
We're Hiring: Franchise Business Consultant | Big Air Franchising
Big Air has been bringing high-energy family entertainment to communities across the country for over a decade. With a growing franchise network spanning multiple states, we're one of the most recognized trampoline and adventure park brands in the industry. We're scaling fast — and we're looking for operators who want to grow with us.
The Role
The Franchise Business Consultant is a critical hire as Big Air scales nationally. You'll be the boots-on-the-ground operational partner for our franchisees — providing hands-on support, enforcing brand and safety standards, and helping franchise owners run great parks.
This is not a desk job. You'll carry real operational authority and franchisees will look to you for guidance, accountability, and support.
📍 Hybrid — based in South/Southeast U.S. 📊 Reports to: VP of Operations ✈️ Travel: Up to 60% 💰 Starting salary: $75,000–$85,000
What You'll Own
🔹 Franchisee Support — Serve as a trusted resource for franchise owners on operational challenges, staffing, revenue optimization, and guest experience. Conduct regular field visits, review P&Ls, and build actionable improvement plans.
🔹 Training & Development — Design and lead training programs covering safety protocols, operational best practices, team management, and brand standards. Coach management teams and drive SOP development.
🔹 Operational Guidance — Advise on day-to-day operations including facility maintenance, safety compliance, event bookings, staffing models, inventory, and guest flow. Monitor KPIs and provide data-driven recommendations.
🔹 Compliance & Brand Standards — Audit locations against Big Air standards, issue corrective action plans, and escalate violations. Be the authoritative voice on "the Big Air way" in the field.
🔹 New Location Support — Coordinate onboarding for new franchisees from signing through grand opening, including park readiness assessments and buildout support.
🔹 Vendor Management — Hold vendors and contractors accountable to timelines, quality, and contractual commitments.
What We're Looking For
✅ 3 years in franchise operations, multi-unit management, or field operations (family entertainment, hospitality, fitness, or food service preferred) ✅ 2 years as a franchise operator, GM, or equivalent — you've been on the other side and know what operators deal with daily ✅ Multi-unit experience managing priorities across several locations ✅ Strong financial acumen — P&L literacy, budgeting, and data-driven coaching ✅ Comfortable having direct conversations when standards aren't being met ✅ Willingness to travel up to 60% nationwide
Nice to Have
➕ Experience with facility buildouts or new location openings ➕ Background in the FEC/trampoline park industry ➕ Familiarity with rolling out SOPs in a multi-unit environment ➕ Bilingual (English/Spanish)
What Success Looks Like in Year One
→ New locations open on time, on budget, and to Big Air standards → Franchisees feel supported and know exactly what's expected → Field visit cadence is driving measurable operational improvements → Safety compliance scores are consistently high across your locations
What We Offer
✦ Starting salary of $75,000–$85,000 ✦ Shape the operational foundation of a fast-scaling national brand ✦ High-energy team culture that values accountability and initiative ✦ Career advancement as Big Air continues to grow
Big Air is an Equal Opportunity Employer.
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Salary : $75,000 - $85,000