Client Success Associate - 1980

A growing e-commerce company is seeking a motivated and detail-oriented Client Success Associate to support customers and internal operations in an in-office environment. The role includes handling inquiries by phone and email, guiding purchasing decisions, overseeing order processing with an overseas team, tracking deliveries, resolving issues, maintaining customer records, and assisting with product listings and data entry.

Responsibilities Include:

• Managing customer communication via phone and email

• Providing product information and supporting purchasing decisions

• Overseeing order processing and delivery tracking

• Resolving customer issues and ensuring satisfaction

• Updating records, listings, and data entry tasks

Ideal Qualifications:

• Strong communication and customer service skills

• Friendly, proactive, detail-oriented mindset

• Basic computer skills required; e-commerce experience a plus

• Comfortable working in a small, collaborative office environment