Case Manager

Position Summary

The Supportive Housing Case Manager provides comprehensive support to individuals applying for and/or receiving housing subsidies, including but not limited to RAP, Next Steps, HUD, Pilot Programs, and SHP. This role supports individuals throughout the housing application, eligibility determination, housing search, placement, and stabilization process with the overarching goal of ending homelessness and preventing returns to homelessness.

The Case Manager delivers person-centered, trauma-informed services while collaborating with landlords, service providers, and community partners across the Valley and Shoreline regions.

Monday through Friday, 8:30 AM – 4:30 PM

Essential Responsibilities

Housing Navigation & Case Management

• Assist individuals with applications and eligibility determinations for supportive housing programs funded by HUD, DMHAS, DOH, and other sources
• Support applicants in obtaining required documentation and identification
• Determine basic eligibility in accordance with HUD, DOH, and Coordinated Access Network policies
• Support housing search and placement, including development of individualized housing search strategies
• Negotiate with landlords and realtors and advocate on behalf of program participants
• Maintain regular contact with participants through home visits, office visits, phone calls, and case coordination
• Support participants in maintaining lease compliance, program guidelines, and individualized service plans
  
  

Compliance, Assessments & Documentation

• Complete housing inspections, reassessments, acuity indexes every six months
• Conduct annual reassessments including HQS inspections, rent reasonableness, recertifications, eligibility reviews, and required releases
• Maintain accurate, timely, and compliant client documentation
• Supply data and reports as required to meet program and funding requirements
• Ensure compliance with regulatory and accrediting bodies (DMHAS, CARF, HUD, DOH)
  
  

Direct Care Services

• Develop and review person-centered service plans every six months
• Observe, document, and evaluate progress toward goals
• Provide outreach, crisis intervention, and safety planning as needed
• Facilitate individual and group classes
• Deliver health and wellness education and referrals
• Provide education, consultation, and support to families and community members
• Encourage self-advocacy, employment, education, and use of natural supports
• Provide at least 60% face-to-face direct service delivery
  
  

Collaboration & Professional Engagement

• Attend internal and external meetings related to housing and homelessness
• Collaborate with area providers on trainings and informational sessions
• Communicate effectively with providers as permitted by client releases
• Attend trainings, workshops, and professional development as required.
  
  

We are an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to race, color, religion, sex, national origin, age, physical or mental disability, genetic information, veteran status or uniformed service member status.

Qualifications

• Bachelor's degree and a minimum of 2 years human services experience.
• Experience working with homeless population preferred.
• Excellent time management skills.
• Ability to work with diverse populations.
• Highly motivated, creative with excellent interpersonal skills.
• Ability to work with a team and independently.
• Must have working knowledge of computer applications, and if applicable ability to navigate through electronic health record
• Must have and maintain a valid CT driver's license if relocated to CT as a state resident more than 30 days ago. Must maintain an acceptable driving record and be insurable at a reasonable rate under the Organizations auto insurance plan.