What are the responsibilities and job description for the NEW POSITION TITLE - Volunteer - Greeter position at BHcare Inc.?
The Volunteer Greeter creates a warm, welcoming first impression for clients and families upon arrival. This role supports front-end operations by facilitating communication with clinicians and helping maintain an organized, inviting waiting area.
Volunteers will receive a list of available time slots and may sign up based on their availability. Scheduling will prioritize less busy hours to ensure a manageable and supportive environment.
Key Responsibilities
- Greet clients and families promptly and warmly as they arrive.
- Notify the appropriate clinician of each client’s arrival.
- Maintain a clean, organized, and welcoming waiting area by straightening chairs, toys, and reading materials.
- Assist with light cleaning tasks, such as wiping down toys and shared items.
- Provide basic administrative support, including:
- Assembling workbooks
- Preparing welcome packets
- Making reminder calls for upcoming appointments
- Utilize CareLogic for limited, supervised tasks (e.g., checking in clients or viewing appointment status), as appropriate to the role.
This is a strictly voluntary, unpaid position. Volunteers will not perform duties that replace paid staff responsibilities or require specialized training. Access to systems such as CareLogic will be limited, role-appropriate, and supervised to maintain compliance with confidentiality standards, labor laws, and organizational policies.
Qualifications:
- Friendly, approachable, and comfortable interacting with children and families
- Reliable, punctual, and dependable
- Strong attention to detail
- Ability to maintain confidentiality and professionalism at all times
- Willingness to follow all organizational policies related to client privacy and system access