Hospice Volunteer Program Coordinator

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Under the direct supervision of the Hospice Program Director, coordinates Hospice Volunteer Services programs. Coordinates program development, recruitment, screening, selection and placement, scheduling, orientation, training, supervision, and recognition activities of all individuals coming to YNHH HCP Hospice to provide volunteer services to patients and families. Serves as an HR advocate for meaningful positions for volunteers. Assesses hospice needs and designs volunteer programs to support exceptional patient care. Adheres to sound principles and ethics of volunteer program administration and works closely with hospice departments in the oversight of volunteer involvement.

EEO/AA/Disability/Veteran

• 1. Develops and implements volunteer training and orientation program
• 2. Recruits, interviews, selects, orientates, assigns, and schedules Hospice Volunteers.
• 3. Informs volunteers of pertinent agency updates.
• 4. Provides guidance, encouragement, and coaching to volunteers as needed.
• 5. Supervises and evaluates volunteers in a timely and appropriate manner.
• 6. Maintains the statistical model for tracking and translating data into cost savings on a monthly basis.
• 7. Maintains personnel files with the assistance of the HR department.
• 8. Coordinates volunteer training program schedules and is responsible to assure that training documentation is maintained in the volunteer's permanent file. Is responsible to implement process for annual volunteer training and competency reviews.
• 9. Coordinates volunteer education and support meetings.
• 10. Investigates and resolves concerns/complaints regarding volunteer performance in a timely manner, and in collaboration with department supervisors. Counsels volunteers as needed and provides thorough documentation and follow up.
• 11. Attends and participates in Intradisciplinary meetings and documents volunteer activity in the electronic medical system.
• 12. Provides information to individuals and community groups about Hospice volunteer services, while developing and maintaining relationships with community contacts, in keeping with recruitment efforts.
• 13. Coordinates volunteer recognition activities, in collaboration with hospice departments. Coordinates the annual hospice volunteer recognition event.
• 14. Maintains positive working relationships and communication with hospice departments to assure that volunteers are incorporated into the department as team members.
• 15. Articulates the impact of hospice policies and procedures on volunteer program and volunteers.
• 16. Administers volunteer program in compliance with regulatory and statutory requirements for volunteer program management. (Community Health Accreditation Partner, OSHA, child labor and wage and hour laws, ADA, Civil Rights Law)
• 17. Represents hospice through public speaking engagements in the community to promote volunteerism.
• 18. Supports volunteer leadership development, and identifies opportunities for creative utilization of volunteers beyond the traditional roles for volunteers.
• 19. Recommends changes and additions to departmental policies and procedures.
• 20. Represents the hospice by participation in organizations concerned with volunteerism.
• 21. Assists volunteers in their pursuit of satisfying volunteer service experiences. Facilitates transfers and reassignments for volunteers.
• 22. Coordinates annual memorial service with the Bereavement Coordinator.
• 23. Coordinates and participates in We Honor Veterans meetings to promote a Veterans Centric Culture in keeping with National Hospice and Palliative Care Organization (NHPCO) recommendations

EDUCATION

Associate Degree or bachelor's degree or equivalent

EXPERIENCE

All applicants must have experience in volunteer management, community relations and resource management. Proven experience in program development and coordination, public speaking and presentations, leading training programs, project coordination. Prior experience coordinating volunteers preferred in a hospice setting.

LICENSURE

N/A

SPECIAL SKILLS

Proven expertise in various human resource management (i.e., interviewing, documentation, project coordination, negotiation skills, training skills, and understanding of diverse cultures). Must be a competent public speaker and have outstanding written and oral communication skills. Competency in technology to support the volunteer services program goals and reporting, i.e. Word, Excel, PowerPoint.

Coordinates hospice volunteer program in accordance with regulatory requirements.
Ability to work independently and as part of the hospice team.
Excellent communication skills required for presentations and recruitment of new volunteers.
Represents hospice through public speaking engagements in the community to promote volunteerism.
Experience with hospice in the home setting desirable.