Valet Attendant

GENERAL PURPOSE:

As a Hospital Valet Attendant, you will provide safe, professional valet and guest-support services at a healthcare facility. You will greet patients and visitors, receive and return vehicles, maintain control of keys and claim tickets, and help create a welcoming arrival and departure experience. In collaboration with BHC Healthcare leadership and authorized facility staff, you will support an orderly valet operation while protecting guest safety, privacy, and property.

RESPONSIBILITIES:

• Greet patients, visitors, and guests promptly, courteously, and professionally.
• Receive, park, secure, and retrieve vehicles using designated routes, spaces, procedures, and speed limits.
• Safely operate passenger vehicles of different sizes and configurations that you are qualified and authorized to drive.
• Maintain accurate custody and control of keys, claim tickets, and vehicle-location information, and release vehicles only in accordance with established procedures.
• Conduct and document a brief visual inspection for noticeable pre-existing vehicle damage when required by site procedure.
• Assist guests with entering or exiting vehicles when requested and when the assistance can be provided safely and within established procedures.
• Provide wheelchairs or coordinate additional assistance in accordance with facility procedures; do not provide clinical care or patient transfers unless trained and authorized.
• Provide basic directions and help guests locate approved entrances, departments, and services.
• Keep valet lanes, vehicle staging areas, key-control areas, and pedestrian paths orderly and free of avoidable hazards.
• Immediately report accidents, injuries, vehicle damage, lost keys, unsafe conditions, and guest complaints to the appropriate supervisor and complete required documentation.
• Protect confidential information and follow BHC Healthcare and healthcare-facility privacy, safety, infection-prevention, emergency-response, and security procedures.
• Work independently and cooperatively with BHC Healthcare team members and authorized facility staff.
• Complete required orientation and training and perform other related duties as assigned.

SKILLS and QUALIFICATIONS:

• At least 18 years of age.
• High School Diploma or GED preferred.
• Must maintain a valid driver's license, pass a Motor Vehicle Record (MVR) review, and maintain a driving record that meets BHC Healthcare's driving and applicable insurance eligibility requirements throughout employment.
• Ability to safely operate the types of passenger vehicles accepted at the assigned facility.
• Previous valet, hospitality, transportation, parking, healthcare support, or customer-service experience preferred.
• Must meet applicable pre-assignment, onboarding, screening, orientation, and training requirements.
• Ability to communicate clearly, calmly, and professionally with patients, visitors, facility staff, and team members.
• Ability to follow written and verbal instructions and accurately manage keys, tickets, vehicle locations, and incident information.
• Ability to prioritize multiple responsibilities in a fast-paced, public-facing environment.
• Reliable attendance and punctuality, including the ability to work assigned shifts based on operational needs.
• Ability to use job-related mobile devices, applications, or valet technology after training.
• Role requires prolonged standing and walking; frequent entry into and exit from vehicles; bending, reaching, and turning; and working outdoors in varying weather, traffic, and surface conditions.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.